<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma",sans-serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma",sans-serif;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">Christine,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">No, you are not alone. The frustrations I felt as an Electronic Resources Specialist, dealing with all the changes to databases and content have only been exacerbated by my, now, as and Electronic Resources
Librarian, dealing with deciphering the perpetual access –v- subscription access, license information, etc. I don’t know if this is endemic, or if it’s just me being a noob, but I find this frustrating for most of our big vendors.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Geri<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Geri Rinna<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Western Michigan University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1903 W. Michigan Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Kalamazoo, MI 49008-5353<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Tel: 269-387-5196 / Fax: 269-387-5193<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Personal email: <a href="mailto:geraldine.rinna@wmich.edu">
<span style="color:#0563C1">geraldine.rinna@wmich.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Departmental email: <a href="mailto:lib-serials@wmich.edu">
<span style="color:#0563C1">lib-serials@wmich.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ex Libris Certified Administrator: Primo:NA01/AlmaNA02<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">“University Libraries empowers its community to discover, explore, and shape the information universe for current and future uses.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Christine Turner<br>
<b>Sent:</b> Friday, January 26, 2018 10:24 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] ProQuest "simplification program"?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Greetings, Colleagues,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a “simplification program” a couple of years ago. They are moving contents
of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we’re being billed separately for it), regularly changing database and collection names, and providing order forms
and invoices that don’t itemize what the charges cover. We’re also having problems getting renewal prices in a timely manner. And then there’s deciphering their usage data…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are others feeling as frustrated as we are? We’re pushing back, but I wonder if we’re a lone voice in the wilderness.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any feedback you may provide.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best wishes,<o:p></o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">******************************************<br>
Christine N. Turner <br>
Acquisitions and Scholarly Communications Librarian<br>
Acquisitions Unit/W.E.B. Du Bois Library<br>
University of Massachusetts <br>
Amherst, MA 01003<br>
(413) 577-1026<br>
<a href="mailto:cturner@library.umass.edu"><span style="color:windowtext">cturner@library.umass.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><a href="http://works.bepress.com/christine_turner/"><span style="color:windowtext">http://works.bepress.com/christine_turner/</span></a>
<br>
ORCID ID: <span style="background:white">0000-0002-6807-3367</span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>