[Eril-l] 360Link not resolving articles in frame for Springer, Nature, and Annual Reviews

[Vickie Kline]

We've reported the same problem with EBSCOhost.

Vickie

On Fri, Jan 12, 2018 at 12:11 PM, Diane Westerfield <
dwesterfield at coloradocollege.edu> wrote:

> Hi,
>
> Is anyone else using 360Link for their link resolver? We've found that
> Springer, Nature, and Annual Reviews journal articles are not resolving in
> the frame as per usual. Instead you have the sidebar with citation info and
> then a large blank frame (the "1-click with Helper Window" feature). This
> seems to have started in December, or at least it's when one of our
> professors noticed it. It happens when trying to access full text articles
> from both Web of Science and EBSCOHost databases.
>
> Also, the "browse journal" feature in the sidebar doesn't work for these
> non-resolving articles.
>
> Thanks,
>
> Diane Westerfield, Electronic Resources & Serials Librarian
> Tutt Library, Colorado College
> diane.westerfield at coloradocollege.edu
> (719) 389-6661
>
>
>
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>



-- 

Vickie L. Kline                vkline at ycp.edu
Systems Librarian           Phone:  717-815-1459
Associate Professor        FAX:    717-849-1608

Library and Technology Services
York College of Pennsylvania
York, PA 17403-3651

"If we knew what it was we were doing, it would
not be called research, would it?"

   -Albert Einstein

<http://ce-online.ryerson.ca/ce/badge/?id=14079009>
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