[Eril-l] 360Link not resolving articles in frame for Springer, Nature, and Annual Reviews

[Dominic Benson]

I turned off the helper sidebar, kept 1-click on. Otherwise you have to add more and more databases to the sidebar exclude options.

I just need to revisit the branding options for the non-sidebar pages to ensure the help / feedback links make UX sense.

Kind regards,

Dom Benson
Analytics & Discovery Officer, Library, Information Services
Brunel University London | T +44(0)1895 266143

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Vickie Kline
Sent: 12 January 2018 17:19
To: Diane Westerfield
Cc: Eril-l at lists.eril-l.org
Subject: Re: [Eril-l] 360Link not resolving articles in frame for Springer, Nature, and Annual Reviews

We've reported the same problem with EBSCOhost.

Vickie

On Fri, Jan 12, 2018 at 12:11 PM, Diane Westerfield <dwesterfield at coloradocollege.edu<mailto:dwesterfield at coloradocollege.edu>> wrote:
Hi,

Is anyone else using 360Link for their link resolver? We've found that Springer, Nature, and Annual Reviews journal articles are not resolving in the frame as per usual. Instead you have the sidebar with citation info and then a large blank frame (the "1-click with Helper Window" feature). This seems to have started in December, or at least it's when one of our professors noticed it. It happens when trying to access full text articles from both Web of Science and EBSCOHost databases.

Also, the "browse journal" feature in the sidebar doesn't work for these non-resolving articles.

Thanks,

Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661<tel:%28719%29%20389-6661>



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Vickie L. Kline                vkline at ycp.edu<mailto:vkline at ycp.edu>
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Associate Professor        FAX:    717-849-1608

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