[Eril-l] ScienceDirect access problems?

[Loree, Erin]

I just got off the phone with support. Our IP addresses were removed from our account. Still waiting for access to be reinstated.

https://service.elsevier.com/app/answers/detail/a_id/28280/supporthub/clinicalkey/

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Leif Erickson
Sent: Wednesday, December 12, 2018 9:12 AM
To: larrison at txstate.edu
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] ScienceDirect access problems?

We are having the same problem at the University of Delaware too. No access, and cannot sign in to Admin site.

On Wed, Dec 12, 2018 at 9:54 AM Larrison, Stephanie <larrison at txstate.edu<mailto:larrison at txstate.edu>> wrote:
Just checking if anyone else out there having access problems with ScienceDirect?  We can access the site, but it is not recognizing our entitlements so we are prompted for purchase.  I also can’t get into the Admin Tool even when I changed the password.

I’ve been on hold for a few minutes on the phone.

Thank you,
~Stephanie Larrison
Texas State University

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--
Leif Erickson
University of Delaware Library
302-831-8408
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