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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I just got off the phone with support. Our IP addresses were removed from our account. Still waiting for access to be reinstated.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://service.elsevier.com/app/answers/detail/a_id/28280/supporthub/clinicalkey/">https://service.elsevier.com/app/answers/detail/a_id/28280/supporthub/clinicalkey/</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Leif Erickson<br>
<b>Sent:</b> Wednesday, December 12, 2018 9:12 AM<br>
<b>To:</b> larrison@txstate.edu<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] ScienceDirect access problems?<o:p></o:p></span></p>
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<p class="MsoNormal">We are having the same problem at the University of Delaware too. No access, and cannot sign in to Admin site.<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Dec 12, 2018 at 9:54 AM Larrison, Stephanie <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Just checking if anyone else out there having access problems with ScienceDirect? We can access the site, but it is not recognizing our entitlements so we are prompted for purchase.
I also can’t get into the Admin Tool even when I changed the password.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I’ve been on hold for a few minutes on the phone.
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">~Stephanie Larrison<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Texas State University<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.eril-l.org%2Flistinfo.cgi%2Feril-l-eril-l.org&data=02%7C01%7Cerin.loree%40vanderbilt.edu%7C54681bb2e12d4ca5ee6c08d660445282%7Cba5a7f39e3be4ab3b45067fa80faecad%7C0%7C0%7C636802243889107221&sdata=aJkpLSHDd7hO%2BLQ0smlUZMNig26OP6YRFSXe5mAw5fY%3D&reserved=0" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal">Leif Erickson<o:p></o:p></p>
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<p class="MsoNormal">University of Delaware Library<br>
302-831-8408<o:p></o:p></p>
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