[Eril-l] ScienceDirect access problems?

[batesw at mskcc.org]

We also had issues this morning! Our Elsevier rep was able to get our IPs reset and things seem to be working now. No clue as to why they were removed in the first place.

-Whitney

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Whitney Bates-Gómez
Electronic Resources Librarian
Medical Library
www.library.mskcc.org<http://www.library.mskcc.org>

Memorial Sloan Kettering Cancer Center
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batesw at mskcc.org<mailto:batesw at mskcc.org>


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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Loree, Erin
Sent: Wednesday, December 12, 2018 10:15 AM
To: Leif Erickson <leife at udel.edu>; larrison at txstate.edu
Cc: eril-l at lists.eril-l.org
Subject: [EXTERNAL] Re: [Eril-l] ScienceDirect access problems?

I just got off the phone with support. Our IP addresses were removed from our account. Still waiting for access to be reinstated.

https://service.elsevier.com/app/answers/detail/a_id/28280/supporthub/clinicalkey/

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Leif Erickson
Sent: Wednesday, December 12, 2018 9:12 AM
To: larrison at txstate.edu<mailto:larrison at txstate.edu>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] ScienceDirect access problems?

We are having the same problem at the University of Delaware too. No access, and cannot sign in to Admin site.

On Wed, Dec 12, 2018 at 9:54 AM Larrison, Stephanie <larrison at txstate.edu<mailto:larrison at txstate.edu>> wrote:
Just checking if anyone else out there having access problems with ScienceDirect?  We can access the site, but it is not recognizing our entitlements so we are prompted for purchase.  I also can’t get into the Admin Tool even when I changed the password.

I’ve been on hold for a few minutes on the phone.

Thank you,
~Stephanie Larrison
Texas State University

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Leif Erickson
University of Delaware Library
302-831-8408


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