[Eril-l] Science Direct -- 504 gateway timeout

[Sherise S Kimura]

We were experiencing the problem yesterday with off campus access. I sent
Dave (see below) our remote IPs, and the problem has been resolved, as far
as I can tell. From his email, it sounds like it was going to be fixed for
everyone soon. You may want to shoot him an email if you're still having
problems.

Sherise

--

Sherise Kimura
Electronic Resources Librarian
Gleeson Library/Geschke Center
University of San Francisco
kimura at usfca.edu
(415) 422-5379


On Thu, Feb 9, 2017 at 2:18 PM, Santucci, David (ELS-DAY) <dave.santucci@
elsevier.com> wrote:

> Hi Sherise,
>
>
>
> Sorry you've run into more trouble. Indeed, this is an issue on our end.
> It appears some of our automated software for 'web-crawler' protection
> grabbed a bunch of proxy customers by mistake yesterday morning.
>
> We're working right now to put you and the others back in business. We
> should be ok without it, but if it's convenient, do you have the IP
> addresses of your WAM instances? That will help us ensure we identify the
> right servers in our exception list.
>
>
>
> Best,
>
> Dave
>

Dave Santucci

Integration Support Coordinator

Research Applications & Platform, Product Management Platform and Data
Integration

Elsevier

e: dave.santucci at elsevier.com





On Fri, Feb 10, 2017 at 7:33 AM, Anne Liebst <caliebst at ualr.edu> wrote:

> I have added all the recommended EZproxy stanzas to the WAM proxy for
> Innovative and I am still having problems.
>
> Anne
>
> On Fri, Feb 10, 2017 at 9:29 AM, Shanyun Zhang <zhangs at cua.edu> wrote:
>
>> Please check whether your Proxy stanza is updated as this page stated:
>> https://www.oclc.org/support/services/ezproxy/documentation/
>> db/elsevier.en.html.
>>
>> On Fri, Feb 10, 2017 at 10:10 AM, Beth M. Johns <bmjohns at svsu.edu> wrote:
>>
>>> We use WAM too.
>>>
>>>
>>> As an FYI, Elsevier did respond that there was a problem with the 504
>>> error, but they thought they fixed it. Not at our end though.
>>>
>>>
>>> Thanks for the responses!  We can get to it on campus by removing the
>>> proxy URL so at least users can call and ask us to send the article they
>>> need.
>>>
>>>
>>> Beth M. Johns, MLIS
>>>
>>> E-Resources Librarian
>>>
>>> Saginaw Valley State University
>>>
>>> Melvin J. Zahnow Library
>>>
>>>
>>> ------------------------------
>>> *From:* DeRosa, Kimberly <KIMBERLY.DEROSA at UCDENVER.EDU>
>>> *Sent:* Friday, February 10, 2017 9:54 AM
>>> *To:* Beth M. Johns; ERIL-L
>>> *Subject:* RE: Science Direct -- 504 gateway timeout
>>>
>>>
>>> Hi Beth,
>>>
>>>
>>>
>>> We are receiving a 504 Gateway Timeout error as well, with the error
>>> saying:
>>>
>>> The proxied resource, www.sciencedirect.com is not responding.
>>>
>>>
>>>
>>> What type of proxy does your library use?
>>>
>>> We currently use WAM.
>>>
>>>
>>>
>>> Kimberly DeRosa, MLIS
>>>
>>> Serials Manager
>>>
>>> Auraria Library
>>>
>>> 1100 Lawrence Street, Denver, CO 80204
>>>
>>> *kimberly.derosa at ucdenver.edu <kimberly.derosa at ucdenver.edu>*
>>>
>>> *Serving the University of Colorado Denver, Metropolitan State
>>> University of Denver, and Community College of Denver on one campus.*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Beth
>>> M. Johns
>>> *Sent:* Friday, February 10, 2017 7:21 AM
>>> *To:* ERIL-L <eril-l at lists.eril-l.org>
>>> *Subject:* [Eril-l] Science Direct -- 504 gateway timeout
>>>
>>>
>>>
>>> I've reported this to Elsevier on Wednesday and they are working on it,
>>> but out of curiosity, is anyone else experiencing a 504 gateway timeout
>>> with Science Direct?  This has been ongoing for 2 days now. I'm trying to
>>> track down the source of the problem, especially if it's at our end. We've
>>> had intermittent issues lately with proxied resources. Thanks in advance.
>>>
>>>
>>>
>>> Beth M. Johns, MLIS
>>>
>>> E-Resources Librarian
>>>
>>> Saginaw Valley State University
>>>
>>> Melvin J. Zahnow Library
>>>
>>> _______________________________________________
>>> Eril-l mailing list
>>> Eril-l at lists.eril-l.org
>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>
>>>
>>
>>
>> --
>> *Shanyun Zhang*
>> Head of Electronic Resources & Services
>> The Catholic University of America Libraries
>> Phone: (202) 319-5839
>> zhangs at cua.edu
>>
>> _______________________________________________
>> Eril-l mailing list
>> Eril-l at lists.eril-l.org
>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>
>>
>
>
> --
> Anne Liebst
> University of Arkansas at Little Rock | Collections & Archives
> Technology and Digital Initiatives
> 501.569.3248 <(501)%20569-3248> | caliebst at ualr.edu |
> http://ualr.edu/library
>
> _______________________________________________
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>
>
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