<div dir="ltr"><div>We were experiencing the problem yesterday with off campus access. I sent Dave (see below) our remote IPs, and the problem has been resolved, as far as I can tell. From his email, it sounds like it was going to be fixed for everyone soon. You may want to shoot him an email if you're still having problems.</div><div><br></div><div>Sherise</div><div><br></div><div><div><div>--</div><div><br></div><div>Sherise Kimura</div><div>Electronic Resources Librarian</div><div>Gleeson Library/Geschke Center</div><div>University of San Francisco</div><div><a href="mailto:kimura@usfca.edu" target="_blank">kimura@usfca.edu</a></div><div>(415) 422-5379</div></div></div><div><br></div><div><br class="gmail-m_4713738255419492559gmail-Apple-interchange-newline">On Thu, Feb 9, 2017 at 2:18 PM, Santucci, David (ELS-DAY) <span dir="ltr"><<a href="mailto:dave.santucci@elsevier.com" target="_blank">dave.santucci@<wbr>elsevier.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div lang="EN-US"><div class="gmail-m_4713738255419492559gmail-m_-6514487286565324824WordSection1"><p class="MsoNormal"><span style="font-size:10pt;font-family:"courier new";color:rgb(68,84,106)">Hi Sherise,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10pt;font-family:"courier new";color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:10pt;font-family:"courier new";color:rgb(68,84,106)">Sorry you've run into more trouble. Indeed, this is an issue on our end. It appears some of our automated software for 'web-crawler' protection grabbed a bunch of proxy customers by mistake yesterday morning.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10pt;font-family:"courier new";color:rgb(68,84,106)">We're working right now to put you and the others back in business. We should be ok without it, but if it's convenient, do you have the IP addresses of your WAM instances? That will help us ensure we identify the right servers in our exception list.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10pt;font-family:"courier new";color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:10pt;font-family:"courier new";color:rgb(68,84,106)">Best,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10pt;font-family:"courier new";color:rgb(68,84,106)">Dave</span></p></div></div></blockquote><div><br></div><p class="MsoNormal" style="font-size:12.8px"><span style="font-size:8pt;font-family:"courier new""><span class="gmail-il">Dave</span> Santucci<u></u><u></u></span></p><p class="MsoNormal" style="font-size:12.8px"><span style="font-size:8pt;font-family:"courier new"">Integration Support Coordinator<u></u><u></u></span></p><p class="MsoNormal" style="font-size:12.8px"><span style="font-size:8pt;font-family:"courier new"">Research Applications & Platform, Product Management Platform and Data Integration<u></u><u></u></span></p><p class="MsoNormal" style="font-size:12.8px"><span style="font-size:8pt;font-family:"courier new"">Elsevier<u></u><u></u></span></p><p class="MsoNormal" style="font-size:12.8px"><span style="font-size:8pt;font-family:"courier new"">e: <a href="mailto:dave.santucci@elsevier.com" target="_blank"><span class="gmail-il">dave</span>.santucci@elsevier.com</a></span><u></u><u></u></p><div><span style="font-family:"courier new";font-size:10pt"> </span> </div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div><br></div></div><div><br></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Fri, Feb 10, 2017 at 7:33 AM, Anne Liebst <span dir="ltr"><<a href="mailto:caliebst@ualr.edu" target="_blank">caliebst@ualr.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>I have added all the recommended EZproxy stanzas to the WAM proxy for Innovative and I am still having problems.<br><br></div>Anne<br></div><div class="gmail_extra"><div><div class="gmail-h5"><br><div class="gmail_quote">On Fri, Feb 10, 2017 at 9:29 AM, Shanyun Zhang <span dir="ltr"><<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Please check whether your Proxy stanza is updated as this page stated: <span class="gmail-m_7263275126233218362m_2289330831971200516gmail-clickylink"><a href="https://www.oclc.org/support/services/ezproxy/documentation/db/elsevier.en.html" target="_blank">https://www.oclc.org/support/s<wbr>ervices/ezproxy/documentation/<wbr>db/elsevier.en.html</a></span>.</div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="gmail-m_7263275126233218362h5">On Fri, Feb 10, 2017 at 10:10 AM, Beth M. Johns <span dir="ltr"><<a href="mailto:bmjohns@svsu.edu" target="_blank">bmjohns@svsu.edu</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div class="gmail-m_7263275126233218362h5">
<div dir="ltr">
<div id="gmail-m_7263275126233218362m_2289330831971200516m_-6919874336780376907divtagdefaultwrapper" style="font-size:12pt;color:rgb(0,0,0);font-family:calibri,arial,helvetica,sans-serif" dir="ltr">
<p>We use WAM too. <br>
</p>
<p><br>
</p>
<p>As an FYI, Elsevier did respond that there was a problem with the 504 error, but they thought they fixed it. Not at our end though.</p>
<p><br>
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<p>Thanks for the responses! We can get to it on campus by removing the proxy URL so at least users can call and ask us to send the article they need.
<br>
</p><span>
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<div id="gmail-m_7263275126233218362m_2289330831971200516m_-6919874336780376907Signature">
<div id="gmail-m_7263275126233218362m_2289330831971200516m_-6919874336780376907divtagdefaultwrapper" style="font-size:12pt;color:rgb(0,0,0);background-color:rgb(255,255,255);font-family:calibri,arial,helvetica,sans-serif">
<p>Beth M. Johns, MLIS</p>
<p>E-Resources Librarian</p>
<p>Saginaw Valley State University</p>
<p>Melvin J. Zahnow Library<br>
</p>
</div>
</div>
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<br>
</span><div style="color:rgb(0,0,0)">
<hr style="display:inline-block;width:98%">
<div id="gmail-m_7263275126233218362m_2289330831971200516m_-6919874336780376907divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000" face="Calibri, sans-serif"><b>From:</b> DeRosa, Kimberly <<a href="mailto:KIMBERLY.DEROSA@UCDENVER.EDU" target="_blank">KIMBERLY.DEROSA@UCDENVER.EDU</a>><br>
<b>Sent:</b> Friday, February 10, 2017 9:54 AM<br>
<b>To:</b> Beth M. Johns; ERIL-L<br>
<b>Subject:</b> RE: Science Direct -- 504 gateway timeout</font>
<div> </div>
</div><div><div class="gmail-m_7263275126233218362m_2289330831971200516h5">
<div>
<div>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)">Hi Beth,</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)">We are receiving a 504 Gateway Timeout error as well, with the error saying:</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"></span><span style="font-size:13.5pt;color:black">The proxied resource, <a href="http://www.sciencedirect.com" target="_blank">www.sciencedirect.com</a> is not responding.</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:13.5pt;color:black"> </span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,78,121)">What type of proxy does your library use?</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,78,121)">We currently use WAM.</span><span style="font-size:11pt;font-family:calibri,sans-serif;color:black"></span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:10pt;font-family:"segoe ui",sans-serif;color:rgb(31,73,125)">Kimberly DeRosa, MLIS</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:10pt;font-family:"segoe ui",sans-serif;color:rgb(31,73,125)">Serials Manager</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:10pt;font-family:"segoe ui",sans-serif;color:rgb(31,73,125)">Auraria Library</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:10pt;font-family:"segoe ui",sans-serif;color:rgb(31,73,125)">1100 Lawrence Street, Denver, CO 80204</span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<u><span style="font-size:10pt;font-family:"segoe ui",sans-serif;color:rgb(0,112,192)"><a href="mailto:kimberly.derosa@ucdenver.edu" style="color:rgb(5,99,193);text-decoration:underline" target="_blank"><span style="color:rgb(5,99,193)">kimberly.derosa@ucdenver.edu</span></a></span></u></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<i><span style="font-size:10pt;font-family:"segoe ui",sans-serif;color:rgb(31,73,125)">Serving the University of Colorado Denver, Metropolitan State University of Denver, and Community College of Denver on one campus.</span></i><u><span style="font-size:10pt;font-family:"segoe ui",sans-serif;color:rgb(31,73,125)"></span></u></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
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<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
<b><span style="font-size:11pt;font-family:calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:calibri,sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.e<wbr>ril-l.org</a>]
<b>On Behalf Of </b>Beth M. Johns<br>
<b>Sent:</b> Friday, February 10, 2017 7:21 AM<br>
<b>To:</b> ERIL-L <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Science Direct -- 504 gateway timeout</span></p>
</div>
</div>
<p style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:"times new roman",serif">
</p>
<div id="gmail-m_7263275126233218362m_2289330831971200516m_-6919874336780376907divtagdefaultwrapper">
<p><span style="font-family:calibri,sans-serif;color:black">I've reported this to Elsevier on Wednesday and they are working on it, but out of curiosity, is anyone else experiencing a 504 gateway timeout with Science Direct? This has been ongoing for 2
days now. I'm trying to track down the source of the problem, especially if it's at our end. We've had intermittent issues lately with proxied resources. Thanks in advance.
</span></p>
<p><span style="font-family:calibri,sans-serif;color:black"> </span></p>
<div id="gmail-m_7263275126233218362m_2289330831971200516m_-6919874336780376907Signature">
<div id="gmail-m_7263275126233218362m_2289330831971200516m_-6919874336780376907divtagdefaultwrapper">
<p style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-family:calibri,sans-serif;color:black">Beth M. Johns, MLIS</span></p>
<p style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-family:calibri,sans-serif;color:black">E-Resources Librarian</span></p>
<p style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-family:calibri,sans-serif;color:black">Saginaw Valley State University</span></p>
<p style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;background-color:white"><span style="font-family:calibri,sans-serif;color:black">Melvin J. Zahnow Library</span></p>
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</div>
</div></div></div>
</div>
</div>
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<br></span></blockquote></div><span class="gmail-m_7263275126233218362HOEnZb"><font color="#888888"><br><br clear="all"><br>-- <br><div class="gmail-m_7263275126233218362m_2289330831971200516gmail_signature"><div dir="ltr"><b>Shanyun Zhang</b><br>Head of Electronic Resources & Services<br>The Catholic University of America Libraries<br>Phone: <a href="tel:(202)%20319-5839" value="+12023195839" target="_blank">(202) 319-5839</a><br><a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><br></div></div>
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<br></blockquote></div><br><br clear="all"><br>-- <br></div></div><span class="gmail-HOEnZb"><font color="#888888"><div class="gmail-m_7263275126233218362gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">Anne Liebst<br>University of Arkansas at Little Rock | Collections & Archives<br>Technology and Digital Initiatives<br><a href="tel:(501)%20569-3248" value="+15015693248" target="_blank">501.569.3248</a> | <a href="mailto:caliebst@ualr.edu" target="_blank">caliebst@ualr.edu</a> | <a href="http://ualr.edu/library" target="_blank">http://ualr.edu/library</a><br></div></div></div></div></div></div></div></div></div></div>
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