[Eril-l] Science Direct -- 504 gateway timeout

[Anne Liebst]

I have added all the recommended EZproxy stanzas to the WAM proxy for
Innovative and I am still having problems.

Anne

On Fri, Feb 10, 2017 at 9:29 AM, Shanyun Zhang <zhangs at cua.edu> wrote:

> Please check whether your Proxy stanza is updated as this page stated:
> https://www.oclc.org/support/services/ezproxy/
> documentation/db/elsevier.en.html.
>
> On Fri, Feb 10, 2017 at 10:10 AM, Beth M. Johns <bmjohns at svsu.edu> wrote:
>
>> We use WAM too.
>>
>>
>> As an FYI, Elsevier did respond that there was a problem with the 504
>> error, but they thought they fixed it. Not at our end though.
>>
>>
>> Thanks for the responses!  We can get to it on campus by removing the
>> proxy URL so at least users can call and ask us to send the article they
>> need.
>>
>>
>> Beth M. Johns, MLIS
>>
>> E-Resources Librarian
>>
>> Saginaw Valley State University
>>
>> Melvin J. Zahnow Library
>>
>>
>> ------------------------------
>> *From:* DeRosa, Kimberly <KIMBERLY.DEROSA at UCDENVER.EDU>
>> *Sent:* Friday, February 10, 2017 9:54 AM
>> *To:* Beth M. Johns; ERIL-L
>> *Subject:* RE: Science Direct -- 504 gateway timeout
>>
>>
>> Hi Beth,
>>
>>
>>
>> We are receiving a 504 Gateway Timeout error as well, with the error
>> saying:
>>
>> The proxied resource, www.sciencedirect.com is not responding.
>>
>>
>>
>> What type of proxy does your library use?
>>
>> We currently use WAM.
>>
>>
>>
>> Kimberly DeRosa, MLIS
>>
>> Serials Manager
>>
>> Auraria Library
>>
>> 1100 Lawrence Street, Denver, CO 80204
>>
>> *kimberly.derosa at ucdenver.edu <kimberly.derosa at ucdenver.edu>*
>>
>> *Serving the University of Colorado Denver, Metropolitan State University
>> of Denver, and Community College of Denver on one campus.*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Beth
>> M. Johns
>> *Sent:* Friday, February 10, 2017 7:21 AM
>> *To:* ERIL-L <eril-l at lists.eril-l.org>
>> *Subject:* [Eril-l] Science Direct -- 504 gateway timeout
>>
>>
>>
>> I've reported this to Elsevier on Wednesday and they are working on it,
>> but out of curiosity, is anyone else experiencing a 504 gateway timeout
>> with Science Direct?  This has been ongoing for 2 days now. I'm trying to
>> track down the source of the problem, especially if it's at our end. We've
>> had intermittent issues lately with proxied resources. Thanks in advance.
>>
>>
>>
>> Beth M. Johns, MLIS
>>
>> E-Resources Librarian
>>
>> Saginaw Valley State University
>>
>> Melvin J. Zahnow Library
>>
>> _______________________________________________
>> Eril-l mailing list
>> Eril-l at lists.eril-l.org
>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>
>>
>
>
> --
> *Shanyun Zhang*
> Head of Electronic Resources & Services
> The Catholic University of America Libraries
> Phone: (202) 319-5839
> zhangs at cua.edu
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>


-- 
Anne Liebst
University of Arkansas at Little Rock | Collections & Archives
Technology and Digital Initiatives
501.569.3248 | caliebst at ualr.edu | http://ualr.edu/library
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