[Eril-l] web page summarizing support sites/info for your vendors?

[Beth M. Johns]

I haven't thought of doing this, but it's a good idea!  I did do a LibGuide for our link resolver since issues seem to crop up involving it quite often. I also included common problems and what to do and why it might occur. I also included what details I need from the staff member so that we avoid, "Full Text Finder isn't working." and nothing else.


If you have an ERM and staff has at least viewing access, that's a good place to put contact information. We haven't trained our public services staff yet on accessing ERM information -- hopefully, later this year.


Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library


________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Melissa Belvadi <mbelvadi at upei.ca>
Sent: Friday, February 10, 2017 6:58 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] web page summarizing support sites/info for your vendors?

Has anyone put together a web page that lists your major platforms/vendors and provides whatever support links/info you can for each?

I'm thinking of doing this so that our staff have somewhere to turn during the 50+ hours that the library is open but I don't work, eg evenings and weekends, if a particular product seems to be "down".  But I'd rather not reinvent the wheel if one of you has already done this.

Thanks!

--
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca<mailto:mbelvadi at upei.ca> 902-566-0581


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