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<p>I haven't thought of doing this, but it's a good idea! I did do a LibGuide for our link resolver since issues seem to crop up involving it quite often. I also included common problems and what to do and why it might occur. I also included what details I
need from the staff member so that we avoid, "Full Text Finder isn't working." and nothing else.<br>
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<p>If you have an ERM and staff has at least viewing access, that's a good place to put contact information. We haven't trained our public services staff yet on accessing ERM information -- hopefully, later this year.
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<p>Beth M. Johns, MLIS</p>
<p>E-Resources Librarian</p>
<p>Saginaw Valley State University</p>
<p>Melvin J. Zahnow Library<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Melissa Belvadi <mbelvadi@upei.ca><br>
<b>Sent:</b> Friday, February 10, 2017 6:58 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] web page summarizing support sites/info for your vendors?</font>
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Has anyone put together a web page that lists your major platforms/vendors and provides whatever support links/info you can for each?</div>
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I'm thinking of doing this so that our staff have somewhere to turn during the 50+ hours that the library is open but I don't work, eg evenings and weekends, if a particular product seems to be "down". But I'd rather not reinvent the wheel if one of you has
already done this.</div>
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Thanks!</div>
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<div>Melissa Belvadi</div>
<div>Collections Librarian</div>
<div>University of Prince Edward Island</div>
<div><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 902-566-0581</div>
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