[Eril-l] web page summarizing support sites/info for your vendors?

Ann Erdmann aerdmann at nebrwesleyan.edu
Fri Feb 10 07:02:28 PST 2017


I put all support contact information in our ERM (Coral or whatever you are using).

Then I give most staff viewing permissions to see the contact information.

I also always have them CC our eresources at school.edu account, so I know about it and it is documented.
A big part of the training I do is also teaching all staff to generate a useful support ticket to me or anyone else; the vendor has to be able to verify and recreate the problem.


annie


*************************************************

Annie Erdmann, MLIS

(she/ her/ hers)

Head of Electronic Resources and Access Services

Cochrane-Woods Library
Nebraska Wesleyan University
eResources at nebrwesleyan.edu
aerdmann at nebrwesleyan.edu
402-465-2404  (direct)


________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Carol-Ann Pala <capala at standrews-de.org>
Sent: Friday, February 10, 2017 8:10:56 AM
To: Hansen, Eric A
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] web page summarizing support sites/info for your vendors?

We used sSprinshare/libguides to create a vendor libguide with contact, password, support and renewal info.

On Fri, Feb 10, 2017 at 8:29 AM, Hansen, Eric A <Eric.A.Hansen at ct.gov<mailto:Eric.A.Hansen at ct.gov>> wrote:
We have database technical support contact pages (in Word and PDF) we link to from our libguide, see:

http://libguides.ctstatelibrary.org/researchIT_CT/about-researchIT_CT/tech_support

I hope this helps.

Eric
[cid:image001.jpg at 01D050D6.8BB2D200]
Eric Hansen | eGO and researchIT CT Coordinator | Eric.A.Hansen at ct.gov<http://mailto:Eric.A.Hansen@ct.gov> |Office: (860) 704-2224<tel:(860)%20704-2224>
Division of Library Development<http://libguides.ctstatelibrary.org/dld/home>
www.ctstatelibrary.org<http://www.ctstatelibrary.org/> | 786 South Main Street Middletown CT 06457 | Fax: (860) 704-2228<tel:(860)%20704-2228>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Melissa Belvadi
Sent: Friday, February 10, 2017 6:59 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] web page summarizing support sites/info for your vendors?

Has anyone put together a web page that lists your major platforms/vendors and provides whatever support links/info you can for each?

I'm thinking of doing this so that our staff have somewhere to turn during the 50+ hours that the library is open but I don't work, eg evenings and weekends, if a particular product seems to be "down".  But I'd rather not reinvent the wheel if one of you has already done this.

Thanks!

--
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca<mailto:mbelvadi at upei.ca> 902-566-0581<tel:(902)%20566-0581>



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Carol Ann Pala
St. Andrew's School
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