[Eril-l] error message in ASP?

Beth M. Johns bmjohns at SVSU.edu
Wed Dec 20 07:36:30 PST 2017

I had that problem a few weeks ago -- we use WAM. I was using the secure URL (https), but when I went back to http, it was fine. We reported it to ASP, but as of this week, it resolved, with https. So far so good.

I was using Chrome when it happened and received a few reports within the library regarding the same.

I do wonder if it is just some instability -- ProQuest has sent out a number of emails regarding their move to https. Maybe there is a hiccup sometimes?  I wish I was a systems librarian at times!

Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library

From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Jennifer Hill <jennifer.hill at jhu.edu>
Sent: Wednesday, December 20, 2017 9:57 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] error message in ASP?

Hello collective wisdom,

We are intermittently getting the following error message when searching Alexander Street press:

"An internal server error occurred. Please try again later."

Alexander Street support said they have no known issues.

It shows up on a blank white screen after searching the database and clicking on a link to view a video.

Anyone else have this issue and know how to resolve it? We use EZ Proxy.

Thank you in advance!


Jennifer Hill
Distance Education Librarian/Electronic Resources Manager
Excelsior College Library
c/o JHU Sheridan Libraries/ELP
5801 Smith Ave. McAuley Bldg, Ste. 310
Baltimore, MD 21209
Jennifer.hill at jhu.edu<mailto:Jennifer.hill at jhu.edu>

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