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<p style="margin-top:0;margin-bottom:0">I had that problem a few weeks ago -- we use WAM. I was using the secure URL (https), but when I went back to http, it was fine. We reported it to ASP, but as of this week, it resolved, with https. So far so good. </p>
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<p style="margin-top:0;margin-bottom:0">I was using Chrome when it happened and received a few reports within the library regarding the same. </p>
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<p style="margin-top:0;margin-bottom:0">I do wonder if it is just some instability -- ProQuest has sent out a number of emails regarding their move to https. Maybe there is a hiccup sometimes? I wish I was a systems librarian at times!</p>
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<p>Beth M. Johns, MLIS</p>
<p>E-Resources Librarian</p>
<p>Saginaw Valley State University</p>
<p>Melvin J. Zahnow Library<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Jennifer Hill <jennifer.hill@jhu.edu><br>
<b>Sent:</b> Wednesday, December 20, 2017 9:57 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] error message in ASP?</font>
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<p class="x_MsoNormal">Hello collective wisdom,</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal"><span style="color:black">We are intermittently getting the following error message when searching Alexander Street press:
</span></p>
<p class="x_MsoNormal"><span style="color:black">"An internal server error occurred. Please try again later."
</span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black">Alexander Street support said they have no known issues.</span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black">It shows up on a blank white screen after searching the database and clicking on a link to view a video.</span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black">Anyone else have this issue and know how to resolve it? We use EZ Proxy.</span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black">Thank you in advance!</span></p>
<p class="x_MsoNormal"><span style="color:black">Jennifer</span></p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal"><span style="color:#1F497D">Jennifer Hill<br>
Distance Education Librarian/Electronic Resources Manager<br>
Excelsior College Library<br>
c/o JHU Sheridan Libraries/ELP<br>
</span><span style="color:#1F497D">5801 Smith Ave. McAuley Bldg, Ste. 310</span><span style="color:#1F497D"><br>
Baltimore, MD 21209<br>
410-735-4202</span><br>
<a href="mailto:Jennifer.hill@jhu.edu"><span style="color:blue">Jennifer.hill@jhu.edu</span></a>
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