[Eril-l] ScienceDirect issues accessing PDF items

Boni, Bethyn A. M.L.S. bboni at nycc.edu
Fri Aug 4 05:49:01 PDT 2017

We've also experienced this for a long time.  Our solution?  Right click on the pdf icon and open it in a new tab.  Voila - there it is.

Weird, but it works.

Bethyn A. Boni, M.L.S., Library Director
New York Chiropractic College
2360 State Route 89
Seneca Falls, New York 13148
voice: (315) 568-3252 fax: (315) 568-3119

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Dominic Benson
Sent: Friday, August 04, 2017 5:30 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ScienceDirect issues accessing PDF items

Good morning, All -

Some of you may have noticed a long thread on lis-e-resources at jiscmail.ac.uk<mailto:lis-e-resources at jiscmail.ac.uk> over the last couple of days. Are you able to access PDF content?

My summary of the problem:

I'm being challenged to sign in to download PDF content - the problem even includes downloading an open access PDF via article link: http://www.sciencedirect.com/science/article/pii/S0045653517307671. This problem is  affecting OpenAthens, Shibboleth and IP authn. I have a ticket: [170803-011742] but no response yet.

HTML access seems okay (on campus). Off campus I noted problems getting our logo to appear via Shibboleth on the evening of Tuesday 1 August and early morning Wednesday 2 August.

ERIL-L is eerily quiet on this topic so I assume other regions may be unaffected. YMMV.

Kind regards,

Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London | T +44(0)1895 266143

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