[Eril-l] ScienceDirect issues accessing PDF items

[Jill Locascio]

A user alerted me to this issue as well.  The first time we try to download the PDF we are told that we do not have access and to sign in (even though we do have access and can see the HTML article).  I found that if we try it again directly afterwards though, we can download the PDF so something strange is going on.

Glad it's not just us.




Jill Locascio, MLIS

Senior Assistant Librarian

Digital & Technical Services

SUNY College of Optometry


(212) 938-5692

jlocascio at sunyopt.edu

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Dominic Benson <Dominic.Benson at brunel.ac.uk>
Sent: Friday, August 4, 2017 5:30:15 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ScienceDirect issues accessing PDF items

Good morning, All –

Some of you may have noticed a long thread on lis-e-resources at jiscmail.ac.uk<mailto:lis-e-resources at jiscmail.ac.uk> over the last couple of days. Are you able to access PDF content?

My summary of the problem:

I’m being challenged to sign in to download PDF content – the problem even includes downloading an open access PDF via article link: http://www.sciencedirect.com/science/article/pii/S0045653517307671. This problem is  affecting OpenAthens, Shibboleth and IP authn. I have a ticket: [170803-011742] but no response yet.

HTML access seems okay (on campus). Off campus I noted problems getting our logo to appear via Shibboleth on the evening of Tuesday 1 August and early morning Wednesday 2 August.

ERIL-L is eerily quiet on this topic so I assume other regions may be unaffected. YMMV.

Kind regards,

Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London | T +44(0)1895 266143

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