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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">We’ve also experienced this for a long time. Our solution? Right click on the pdf icon and open it in a new tab. Voila - there it is.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">Weird, but it works.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">Bethyn<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">__________________________________________<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">Bethyn A. Boni, M.L.S., Library Director
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">New York Chiropractic College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">2360 State Route 89<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">Seneca Falls, New York 13148<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A">voice: (315) 568-3252 fax: (315) 568-3119<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Dominic Benson<br>
<b>Sent:</b> Friday, August 04, 2017 5:30 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] ScienceDirect issues accessing PDF items<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif">Good morning, All –<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif">Some of you may have noticed a long thread on
<a href="mailto:lis-e-resources@jiscmail.ac.uk">lis-e-resources@jiscmail.ac.uk</a> over the last couple of days. Are you able to access PDF content?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif">My summary of the problem:
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif">I’m being challenged to sign in to download PDF content – the problem even includes downloading an open access PDF via article link:
<a href="http://www.sciencedirect.com/science/article/pii/S0045653517307671">http://www.sciencedirect.com/science/article/pii/S0045653517307671</a>. This problem is affecting OpenAthens, Shibboleth and IP authn. I have a ticket: [170803-011742] but no response
yet. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif">HTML access seems okay (on campus). Off campus I noted problems getting our logo to appear via Shibboleth on the evening of Tuesday 1 August and early morning Wednesday 2 August.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif">ERIL-L is eerily quiet on this topic so I assume other regions may be unaffected. YMMV.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif;mso-fareast-language:EN-GB">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#BE0F34;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#00325B;mso-fareast-language:EN-GB">Dom Benson<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#00325B;mso-fareast-language:EN-GB">E-resources Librarian, Library, Information Services<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#00325B;mso-fareast-language:EN-GB">Brunel University London
</span><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#BE0F34;mso-fareast-language:EN-GB">|</span></b><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#00325B;mso-fareast-language:EN-GB">
</span></b><b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#BE0F34;mso-fareast-language:EN-GB">T</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB">
</span><span lang="EN-GB" style="font-family:"Arial",sans-serif;color:#00325B;mso-fareast-language:EN-GB">+44(0)1895 266143<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
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