[Eril-l] ScienceDirect issues accessing PDF items

Siegel, Timothy (JFL Collection Management) tjsiegel at liberty.edu
Fri Aug 4 06:04:27 PDT 2017

We’re also experiencing this behavior. It’s quite strange.
Clicking on the “Download PDF” link from the browse or search page leads us to a purchase prompt, as does clicking on the “Download PDF” link underneath the “preview” of the article; however, if you click the “Download PDF” link at the top of the article, it gives you access to the PDF without issue.

The ones that don’t work are going to a sciencedirect.com domain; however, the ones linking to ac.els-cdn.com work.

It’s strange that the proxy drops partially through the resource. I assume this has to do with the re-design they are working on, as the website changes styles sporadically as you’re browsing or searching.


Timothy Siegel, M.A.M.L., M.S.L.S, ‘15
Systems Librarian
Jerry Falwell Library

Liberty University  |  Training Champions for Christ since 1971

From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of "Boni, Bethyn A. M.L.S." <bboni at nycc.edu>
Date: Friday, August 4, 2017 at 8:49 AM
To: 'Dominic Benson' <Dominic.Benson at brunel.ac.uk>, "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] ScienceDirect issues accessing PDF items

We’ve also experienced this for a long time.  Our solution?  Right click on the pdf icon and open it in a new tab.  Voila - there it is.

Weird, but it works.

Bethyn A. Boni, M.L.S., Library Director
New York Chiropractic College
2360 State Route 89
Seneca Falls, New York 13148
voice: (315) 568-3252 fax: (315) 568-3119

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Dominic Benson
Sent: Friday, August 04, 2017 5:30 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ScienceDirect issues accessing PDF items

Good morning, All –

Some of you may have noticed a long thread on lis-e-resources at jiscmail.ac.uk<mailto:lis-e-resources at jiscmail.ac.uk> over the last couple of days. Are you able to access PDF content?

My summary of the problem:

I’m being challenged to sign in to download PDF content – the problem even includes downloading an open access PDF via article link: http://www.sciencedirect.com/science/article/pii/S0045653517307671<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sciencedirect.com%2Fscience%2Farticle%2Fpii%2FS0045653517307671&data=02%7C01%7Ctjsiegel%40liberty.edu%7C8d8c64f5fa2244d4257908d4db373cb1%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636374477665004764&sdata=v03Ffh%2ByrozlTt5PVj3Yr27mRMpJSFNWPSNmEyZ9V6M%3D&reserved=0>. This problem is  affecting OpenAthens, Shibboleth and IP authn. I have a ticket: [170803-011742] but no response yet.

HTML access seems okay (on campus). Off campus I noted problems getting our logo to appear via Shibboleth on the evening of Tuesday 1 August and early morning Wednesday 2 August.

ERIL-L is eerily quiet on this topic so I assume other regions may be unaffected. YMMV.

Kind regards,

Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London | T +44(0)1895 266143

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