[Eril-l] Intermittent Access Issues with EBSCOhost

[Tina Adams]

Yes, we had no access Monday, then access returned and we lost it part of Tuesday and now have no access again today. At first I was able to create an EBSCO Quick Search widget (unproxied) for on-campus use. But today when everything went down again that no longer worked. I have been working with EBSCO tech support and they told me it is a “large scale” problem affecting bot WAM and EZProxy customers.


Best,
Tina

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Sherise S Kimura
Sent: Thursday, March 03, 2016 12:32 PM
To: Siegel, Timothy (JFL Collection Management) <tjsiegel at liberty.edu>
Cc: eril-l at lists.eril-l.org; Karen Johnson <johnsonka at usfca.edu>
Subject: Re: [Eril-l] Intermittent Access Issues with EBSCOhost

We were getting the 502 Bad Gateway error as well last Thursday mid-morning and Monday afternoon. I thought the problem was with our WAM proxy since on campus access was unaffected, however, when I called EBSCO technical support Monday, they said there had been other reports. I haven't heard back from EBSCO since then.

Are others experiencing this issue using Innovative's WAM?

Sherise

On Thu, Mar 3, 2016 at 4:34 AM, Siegel, Timothy (JFL Collection Management) <tjsiegel at liberty.edu<mailto:tjsiegel at liberty.edu>> wrote:
I was starting to think this was just happening with us.
Our access had issues (same error) on Sunday night, Monday Night, and Wednesday Night for roughly 3 hrs at a time. I put in a case with EBSCO on Tuesday to see if they could confirm the nature of the outages.
You’re not alone.

--

Timothy Siegel '08
Systems Librarian
Jerry Falwell Library


[http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg]
Liberty University  |  Training Champions for Christ since 1971

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of "Hektner, Kristin" <Kristin.Hektner at capella.edu<mailto:Kristin.Hektner at capella.edu>>
Date: Thursday, March 3, 2016 at 7:18 AM
To: "'eril-l at lists.eril-l.org<mailto:'eril-l at lists.eril-l.org>'" <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Intermittent Access Issues with EBSCOhost

For the past week we have been experiencing intermittent access issues with the EBSCOhost databases. The outages mainly occur in the evenings and on the weekends.  Our IT department has run a variety of tests and poured over various log files, and they don’t believe the issue is on our end. Has anyone received a Connection refused by search.ebschost.com<http://search.ebschost.com>, please try again later error in the past week? If so, have you found a solution to the problem?

We are working with EBSCO, but so far they have not been able to identify the source of the problem.

Thank you.
Kristin Hektner
Electronic Resources Librarian

Direct Line: 612.977.5938<tel:612.977.5938>
Toll Free: 1.888.CAPELLA (1.888.227.3552<tel:%281.888.227.3552>) ext. 5938
E-mail: kristin.hektner at capella.edu<mailto:kristin.hektner at capella.edu>

Capella University
Capella Tower
225 South 6th Street, 9th Floor
Minneapolis, MN 55402

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--
Sherise Kimura
Electronic Resources Librarian
University of San Francisco
Gleeson Library/Geschke Center
2130 Fulton St.
San Francisco, CA 94117
(415) 422-5379
kimura at usfca.edu<mailto:kimura at usfca.edu>
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