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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yes, we had no access Monday, then access returned and we lost it part of Tuesday and now have no access again today. At first I was able to create an EBSCO Quick
Search widget (unproxied) for on-campus use. But today when everything went down again that no longer worked. I have been working with EBSCO tech support and they told me it is a “large scale” problem affecting bot WAM and EZProxy customers.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Tina<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Sherise S Kimura<br>
<b>Sent:</b> Thursday, March 03, 2016 12:32 PM<br>
<b>To:</b> Siegel, Timothy (JFL Collection Management) <tjsiegel@liberty.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org; Karen Johnson <johnsonka@usfca.edu><br>
<b>Subject:</b> Re: [Eril-l] Intermittent Access Issues with EBSCOhost<o:p></o:p></span></p>
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<p class="MsoNormal">We were getting the 502 Bad Gateway error as well last Thursday mid-morning and Monday afternoon. I thought the problem was with our WAM proxy since on campus access was unaffected, however, when I called EBSCO technical support Monday,
they said there had been other reports. I haven't heard back from EBSCO since then. <o:p></o:p></p>
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<p class="MsoNormal">Are others experiencing this issue using Innovative's WAM?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sherise<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Mar 3, 2016 at 4:34 AM, Siegel, Timothy (JFL Collection Management) <<a href="mailto:tjsiegel@liberty.edu" target="_blank">tjsiegel@liberty.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">I was starting to think this was just happening with us. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">Our access had issues (same error) on Sunday night, Monday Night, and Wednesday Night for roughly 3 hrs at a time. I put in a case with EBSCO on Tuesday to see
if they could confirm the nature of the outages.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black">You’re not alone.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#0A254E">--</span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E">Timothy Siegel '08</span></strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E"><br>
<em><span style="font-family:"Arial",sans-serif">Systems Librarian</span></em><o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E">Jerry Falwell Library</span></strong><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E"><br>
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<img border="0" width="156" height="50" id="_x0000_i1025" src="http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg"><br>
</span><i><span style="font-size:8.5pt;color:#990000">Liberty University | Training Champions for Christ since 1971</span></i><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#0A254E"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black">From:
</span></b><span style="font-family:"Calibri",sans-serif;color:black">Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of "Hektner, Kristin" <<a href="mailto:Kristin.Hektner@capella.edu" target="_blank">Kristin.Hektner@capella.edu</a>><br>
<b>Date: </b>Thursday, March 3, 2016 at 7:18 AM<br>
<b>To: </b>"<a href="mailto:'eril-l@lists.eril-l.org" target="_blank">'eril-l@lists.eril-l.org</a>'" <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>[Eril-l] Intermittent Access Issues with EBSCOhost<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">For the past week we have been experiencing intermittent access issues with the EBSCOhost databases. The outages mainly occur in the evenings and on the
weekends. Our IT department has run a variety of tests and poured over various log files, and they don’t believe the issue is on our end. Has anyone received a
<b><i>Connection refused by <a href="http://search.ebschost.com" target="_blank">
search.ebschost.com</a>, please try again later</i></b> error in the past week? If so, have you found a solution to the problem?
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">We are working with EBSCO, but so far they have not been able to identify the source of the problem.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#800D1E">Kristin Hektner</span></b><span style="color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Electronic Resources Librarian</span><span style="color:black"><br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Direct Line:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
<a href="tel:612.977.5938" target="_blank">612.977.5938</a></span><span style="color:black"><br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Toll Free:</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> 1.888.CAPELLA
<a href="tel:%281.888.227.3552" target="_blank">(1.888.227.3552</a>) ext. 5938</span><span style="color:black"><br>
</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">E-mail:
</span></b><span style="color:black"><a href="mailto:kristin.hektner@capella.edu" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">kristin.hektner@capella.edu</span></a><br>
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</span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#800D1E">Capella University</span></b><span style="color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Capella Tower</span><span style="color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">225 South 6<sup>th</sup> Street, 9<sup>th</sup> Floor</span><span style="color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Minneapolis, MN 55402</span><span style="color:black"><o:p></o:p></span></p>
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_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Sherise Kimura<br>
Electronic Resources Librarian<br>
University of San Francisco<br>
Gleeson Library/Geschke Center<br>
2130 Fulton St.<br>
San Francisco, CA 94117<br>
(415) 422-5379<br>
<a href="mailto:kimura@usfca.edu" target="_blank">kimura@usfca.edu</a><o:p></o:p></p>
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