[Eril-l] Intermittent Access Issues with EBSCOhost

[erin.wentz at mcphs.edu]

Hi Kristin,

I have not heard reports of anyone experiencing this on our campus, but we have seen similar messages in the past for other resources. I am not certain the same underlying cause applies in your case, since you are only seeing it intermittently.

For one of those cases, upgrading to the newest version of EZproxy instance solved the issue. For the other issue, we ended up switching to a different authentication method.

Thanks,

Erin



...

Erin Wentz, MSLIS
Electronic Resources Librarian, Assistant Professor
Library and Learning Resources
MCPHS University

179 Longwood Ave | Boston MA 02115
T 617.732.2810 F 617.278.1566
erin.wentz at mcphs.edu
www.mcphs.edu<http://www.mcphs.edu>

[cid:mcphsu_logo_c68d3913-2e4e-4db1-818e-86ca08ac55df.jpg]
From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Hektner, Kristin
Sent: Thursday, March 03, 2016 7:19 AM
To: 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org>
Subject: [Eril-l] Intermittent Access Issues with EBSCOhost

For the past week we have been experiencing intermittent access issues with the EBSCOhost databases. The outages mainly occur in the evenings and on the weekends.  Our IT department has run a variety of tests and poured over various log files, and they don't believe the issue is on our end. Has anyone received a Connection refused by search.ebschost.com, please try again later error in the past week? If so, have you found a solution to the problem?

We are working with EBSCO, but so far they have not been able to identify the source of the problem.

Thank you.
Kristin Hektner
Electronic Resources Librarian

Direct Line: 612.977.5938
Toll Free: 1.888.CAPELLA (1.888.227.3552) ext. 5938
E-mail: kristin.hektner at capella.edu<mailto:kristin.hektner at capella.edu>

Capella University
Capella Tower
225 South 6th Street, 9th Floor
Minneapolis, MN 55402
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