[Eril-l] Films on Demand embed problem

Thu Feb 18 18:48:22 PST 2016

In case it has not been discussed in an earlier posting, this is in the FOD support page:

http://support.infobaselearning.com/index.php?/videofod/Knowledgebase/Article/View/1797/0/ezproxy-configuration

Rogelio Hinojosa
Acquisitions Librarian
Texas A&M International University
Killam Library
5201 University Boulevard
Laredo, TX 78041-1900
956-326-2123

Rogelio H Hinojosa
Acquisitions Librarian
rhinojosa at tamiu.edu
Tel. (956) 326-2123
Fax (956) 326-2399
Sue & Radcliffe Killam Library
Texas A&M International University
KL 214C
5201 University Boulevard
,

As pursuant to Texas A&M International University rule 33.04.99.L2 concerning the Use and Disposition of Electronic Communications, this email is a mechanism for official communication of the University. Electronic mail (e-mail) should be used only for legitimate academic or state business. Official email communications are intended only to meet the academic and administrative needs of the campus community.
________________________________________
From: Eril-l [eril-l-bounces at lists.eril-l.org] on behalf of Jahre, Benjamin [jahreb at lafayette.edu]
Sent: Thursday, February 18, 2016 7:09 PM
To: Michael Fernandez
Cc: eril-l at lists.eril-l.org; Eril-l
Subject: Re: [Eril-l] Films on Demand embed problem

We had to do the same for our III WAM proxy settings. As a note, we never got to the point of investigating embedding -- we weren't seeing the video player from within individual film records.

Be well,
Ben

----

Ben Jahre
Research & Instruction Librarian
124 Skillman Library
Lafayette College
610-330-5631

----- Original Message -----
From: "Michael Fernandez" <fernm at american.edu>
To: "Joshua Welker" <welker at ucmo.edu>
Cc: eril-l at lists.eril-l.org, "Eril-l" <eril-l-bounces at lists.eril-l.org>
Sent: Thursday, February 18, 2016 7:52:11 PM
Subject: Re: [Eril-l] Films on Demand embed problem

Not sure if it applies in this case, since it doesn't seem like authentication is the problem, but we had to remove our stanza referencing Kaltura from our EZProxy config to get the FoD videos to play properly after the platform migration. (Also, if anyone has a workable off-campus authentication for Kaltura, let me know!)

-------------------------------------------------------------
Michael Fernandez
Electronic Resources Librarian
American University Library
4400 Massachusetts Avenue NW
Washington, DC 20016
202-885-3203

From: Joshua Welker <welker at ucmo.edu>
To: Pamela L Contakos <P.Contakos at mcla.edu>,
Cc: "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
Date: 02/18/2016 02:00 PM
Subject: Re: [Eril-l] Films on Demand embed problem
Sent by: "Eril-l" <eril-l-bounces at lists.eril-l.org>

Thank you to all who responded. I did find the IP problem and fixed it. But now instead of an authentication error, the video hangs at the loading screen. If I open the javascript console, I see that there is an unspecified error with the Kaltura video player used by FOD..

Josh Welker
Information Technology Librarian
James C. Kirkpatrick Library
University of Central Missouri
Warrensburg, MO 64093
JCKL 2260
660.543.8022

On Thu, Feb 18, 2016 at 10:56 AM, Pamela L Contakos < P.Contakos at mcla.edu > wrote:
That’s exactly what happened to us. Suddenly embedded videos weren’t working and it was because our IP addresses got messed up somehow when they migrated to the new platform.

Pamela Contakos
Digital Services Librarian
Freel Library
Massachusetts College of Liberal Arts (MCLA)
375 Church Street, North Adams, MA 01247
phone: 413.662.5542
email: p.contakos at mcla.edu
twitter: @elalibrarian

From: Eril-l [mailto: eril-l-bounces at lists.eril-l.org ] On Behalf Of Annie Erdmann
Sent: Thursday, February 18, 2016 10:38 AM
To: Joshua Welker
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Films on Demand embed problem

Hi Josh,

We were having problems with access to Films on Demand in general and when I contacted the support team, they discovered that our IP range had been messed up with the move to their new platform.

I think it is worth a try to just double check your IP range(s) with them.

annie

---------------------------------------------------------------------------------------

Annie Erdmann

(she/ her/ hers)

Digital Assets/ eResources Librarian

Simmons College Library

Boston MA 02115

617-521-2723

erdmann at simmons.edu

On Thu, Feb 18, 2016 at 10:32 AM, Joshua Welker < welker at ucmo.edu > wrote:

We've been having longstanding problems embedding Films on Demand content. The FOD website offers several types of embed codes. But the embedded videos do not authenticate correctly via IP address, whether through EZproxy or with a direct URL (from on campus). Has anyone else experienced this, and is there any workaround? We have a lot of profs getting frustrated.

Josh Welker

Information Technology Librarian

James C. Kirkpatrick Library

University of Central Missouri

Warrensburg, MO 64093

JCKL 2260

660.543.8022

_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org

_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org

_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org

_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org