[Eril-l] Ebscohost

[Annie Erdmann]

Hi All,

We have been dealing with this issue for a couple of months.  There is a
work around.  Ebsco made some videos for us to share with our patrons.

This is the warning we have on our eBook LibGuides page.

Some web browsers are known to have a hard time recognizing script
components in certain eBooks. Because of this, you will need to go through
a "load unsafe scripts" protocol. Screen casts are available that
illustrate the correct protocol to correct this issue in Firefox
<http://screencast.com/t/Ku6y4edTJCP>, Chrome
<http://screencast.com/t/Ydp6hgCg> and Internet Explorer
<http://screencast.com/t/qZo1ISSRSbH> browsers.

Hope this helps!

annie

*---------------------------------------------------------------------------------------*

*Annie Erdmann*
(she/ her/ hers)
Digital Assets/ eResources Librarian
Simmons College Library
Boston MA 02115
617-521-2723
erdmann at simmons.edu

On Thu, Apr 7, 2016 at 9:09 AM, McCormick, Elizabeth <emccormick at radford.edu
> wrote:

> Hi,
> I found this a few days ago:
>
> Service Issue - EBSCO eBooks in Firefox 45.0
> ________________________________________
> We are investigating a service issue with EBSCO eBooks where PDFs are not
> loading when using Firefox 45.0. EPUB format is not affected. We apologize
> for the inconvenience and will update the service issue as soon as more
> information is available.
>
> ~Elizabeth
>
> Elizabeth McCormick
> Monographics Librarian
> McConnell Library, Radford University
> (540) 831-5635
>
> "My body is my temple, and the goddess demands chocolate!"
>
>
> -----Original Message-----
> From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Robert
> Battenfeld
> Sent: Thursday, April 07, 2016 9:03 AM
> To: Eril-l
> Subject: [Eril-l] Ebscohost
>
> ERIL-L
>
>   We have noticed a problem with loading some Ebsco eBooks in Ebscohost.
> There seems to be no one reason but the full text (pdf) are not always
> loading.  The window where the pdf is suppose to appear remains blank. It
> seemed to happen more often in Firefox on a PC but I also had the same
> problem in Safari on a Mac. If I hit reload the ebook appears. Last week we
> had a similar problem with journal titles not appearing in the Ebsco
> Publication Finder even though they were selected in the knowledgebase.
> Ebsco support said that they were just slow in loading and sure enough the
> missing journal title appear the next day.  I'm wondering if the two issues
> are related. Has anyone else experienced this issue?   Thank you.
>
> Rob
>
> Prof. Robert L. Battenfeld, MLS, MS, MPA Periodicals Department, Head
> Electronic Resources Coordinator B. Davis Schwartz Memorial Library LIU/Post
> 720 Northern Blvd.
> Brookville, NY  11548
> (516) 299-2165
> robert.battenfeld at liu.edu
> http://www.liu.edu/cwis/cwp/
>
> [cid:9520571D-5F99-4FBA-BFD8-AB948970820C]
>
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