[Eril-l] Ebscohost

[McCormick, Elizabeth]

Hi,
I found this a few days ago:

Service Issue - EBSCO eBooks in Firefox 45.0
________________________________________
We are investigating a service issue with EBSCO eBooks where PDFs are not loading when using Firefox 45.0. EPUB format is not affected. We apologize for the inconvenience and will update the service issue as soon as more information is available.

~Elizabeth

Elizabeth McCormick
Monographics Librarian
McConnell Library, Radford University
(540) 831-5635

"My body is my temple, and the goddess demands chocolate!"


-----Original Message-----
From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Robert Battenfeld
Sent: Thursday, April 07, 2016 9:03 AM
To: Eril-l
Subject: [Eril-l] Ebscohost

ERIL-L

  We have noticed a problem with loading some Ebsco eBooks in Ebscohost.  There seems to be no one reason but the full text (pdf) are not always loading.  The window where the pdf is suppose to appear remains blank. It seemed to happen more often in Firefox on a PC but I also had the same problem in Safari on a Mac. If I hit reload the ebook appears. Last week we had a similar problem with journal titles not appearing in the Ebsco Publication Finder even though they were selected in the knowledgebase.  Ebsco support said that they were just slow in loading and sure enough the missing journal title appear the next day.  I'm wondering if the two issues are related. Has anyone else experienced this issue?   Thank you.

Rob

Prof. Robert L. Battenfeld, MLS, MS, MPA Periodicals Department, Head Electronic Resources Coordinator B. Davis Schwartz Memorial Library LIU/Post
720 Northern Blvd.
Brookville, NY  11548
(516) 299-2165
robert.battenfeld at liu.edu
http://www.liu.edu/cwis/cwp/

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