[Eril-l] JSTOR STILL having problems -- ?! (Tuesday)

Tue Oct 13 06:22:56 PDT 2015

I’m on a chat with JSTOR support, and they’re saying that developers are working on a fix, with no resolution timeline yet.

Ben Hockenberry, Systems Librarian
Lavery Library, St. John Fisher College | 3690 East Avenue, Rochester, NY 14618
(585) 385-8382 | bhockenberry at sjfc.edu<mailto:bhockenberry at sjfc.edu>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Anne Liebst
Sent: Tuesday, October 13, 2015 9:19 AM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] JSTOR STILL having problems -- ?! (Tuesday)

I can get into JSTOR, but it wants me to pay for access to all titles even if there is a subscription at my institution.
Anne

--
Anne Liebst
University of Arkansas at Little Rock | Collections & Archives
Ottenheimer Library
501.569.3248 | caliebst at ualr.edu<mailto:caliebst at ualr.edu> | http://ualr.edu/library

On Tue, Oct 13, 2015 at 8:11 AM, Sara Colglazier <scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>> wrote:
Hi All,

Just checking in on JSTOR .... and still it is not recognizing me (us) and if I try to get to a journal I get an error message:
Page Loading Error*

We are unable to process your request at this time.

If this error continues, please contact JSTOR support<http://www.jstor.org/action/showContactSupportForm>. Please include the time the error occurred and what you were requesting.

Nothing back from my contact us report.

Does anyone have any news?

Have they tweeted more?

Thanks, Sara

On Mon, Oct 12, 2015 at 5:40 PM, Melissa Atkinson <melissa.atkinson at acu.edu<mailto:melissa.atkinson at acu.edu>> wrote:
JSTOR Tweet:

JSTOR ‏@JSTOR <https://twitter.com/JSTOR>  4m minutes ago<https://twitter.com/JSTOR/status/653685702060707840>

We're sorry, we're experiencing intermittent site issues today. Staff are working to fix the problems as soon as possible.

On Mon, Oct 12, 2015 at 4:35 PM, Katherine Hill <kmhill6 at uncg.edu<mailto:kmhill6 at uncg.edu>> wrote:
Thanks for pointing this out everyone!  I am going to let my staff at University of North Carolina at Greensboro know what is going on and also contact JSTOR.  Surprised I have not gotten in any tickets about this yet...

Kate Hill
Electronic Resources and Distance Education Librarian
University of North Carolina at Greensboro Libraries
Email: kmhill6 at uncg.edu<mailto:kmhill6 at uncg.edu>
Phone: 1-336-334-4300<tel:1-336-334-4300>

On Mon, Oct 12, 2015 at 5:06 PM, Colson, Jeannie <jcolson at lee.edu<mailto:jcolson at lee.edu>> wrote:
Right. Us, too. I’ve left voicemail and email.

Thanks to all of you for causing me to check!

Jeannie Colson
jcolson at lee.edu<mailto:jcolson at lee.edu>
Lee College
Baytown, TX

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Erin Finnerty
Sent: Monday, October 12, 2015 3:57 PM
To: Athena Hoeppner <athena at ucf.edu<mailto:athena at ucf.edu>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>

Subject: Re: [Eril-l] JSTOR having problems?

Temple's showing 'not currently logged in' as well.  I couldn't get through on the phone, and don't see any announcement on their Twitter.

Erin Finnerty
Electronic Resources Librarian
Temple University Libraries
Philadelphia, PA 19122
(215) 204-3275<tel:%28215%29%20204-3275> | erinf at temple.edu<mailto:erinf at temple.edu>

On Mon, Oct 12, 2015 at 4:56 PM, Athena Hoeppner <athena at ucf.edu<mailto:athena at ucf.edu>> wrote:
We have the problem at UCF, too. I called JSTOR but got voicemail.

-----Original Message-----
From: Sara Colglazier [scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>]
Received: Monday, 12 Oct 2015, 4:47PM
To: Diane Westerfield [Diane.Westerfield at coloradocollege.edu<mailto:Diane.Westerfield at coloradocollege.edu>]
CC: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> [eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>]
Subject: Re: [Eril-l] JSTOR having problems?
Has anyone tried contact JSTOR? I just used CONTACT JSTOR SUPPORT. Sara

On Mon, Oct 12, 2015 at 4:46 PM, Diane Westerfield <Diane.Westerfield at coloradocollege.edu<mailto:Diane.Westerfield at coloradocollege.edu>> wrote:
Thanks everybody who responded. Now I can tell panicking students that it’s a nationwide problem, which may allow us to redirect them to other resources. ☺ Sometimes they get so locked on to one thing, it can be hard to get them to accept alternatives.

Appreciatively,

Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661<tel:%28719%29%20389-6661>
(719) 389-6082<tel:%28719%29%20389-6082> (fax)

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Sara Colglazier
Electronic Resources Management and Discovery Services Librarian
Discovery and Access: Discovery Services, Rm. 433
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437<tel:413-538-2437>

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Melissa Atkinson, BS, MSLS
E-Collections & Web Services Librarian
Abilene Christian University
ACU Box 29208
Abilene, TX 79699-9208
(v) 325-674-4811<tel:325-674-4811>
(f) 325-674-2202<tel:325-674-2202>
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http://www.acu.edu/library
http://asklibrary.acu.edu

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Sara Colglazier
Electronic Resources Management and Discovery Services Librarian
Discovery and Access: Discovery Services, Rm. 433
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437<tel:413-538-2437>

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