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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’m on a chat with JSTOR support, and they’re saying that developers are working on a fix, with no resolution timeline yet.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Ben Hockenberry, Systems Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Lavery Library, St. John Fisher College | 3690 East Avenue, Rochester, NY 14618<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(585) 385-8382 |
<a href="mailto:bhockenberry@sjfc.edu">bhockenberry@sjfc.edu</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Anne Liebst<br>
<b>Sent:</b> Tuesday, October 13, 2015 9:19 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] JSTOR STILL having problems -- ?! (Tuesday)<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I can get into JSTOR, but it wants me to pay for access to all titles even if there is a subscription at my institution.<o:p></o:p></p>
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<p class="MsoNormal">Anne<br>
<br>
-- <br>
Anne Liebst<br>
University of Arkansas at Little Rock | Collections & Archives<br>
Ottenheimer Library<br>
501.569.3248 | <a href="mailto:caliebst@ualr.edu" target="_blank">caliebst@ualr.edu</a> |
<a href="http://ualr.edu/library" target="_blank">http://ualr.edu/library</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Oct 13, 2015 at 8:11 AM, Sara Colglazier <<a href="mailto:scolglaz@mtholyoke.edu" target="_blank">scolglaz@mtholyoke.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi All,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Just checking in on JSTOR .... and still it is not recognizing me (us) and if I try to get to a journal I get an error message:<o:p></o:p></p>
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<h1>Page Loading Error*<o:p></o:p></h1>
<p>We are unable to process your request at this time.<o:p></o:p></p>
<p>If this error continues, please <a href="http://www.jstor.org/action/showContactSupportForm" target="_blank">
contact JSTOR support</a>. Please include the time the error occurred and what you were requesting.<o:p></o:p></p>
<p>Nothing back from my contact us report.<o:p></o:p></p>
<p>Does anyone have any news?<o:p></o:p></p>
<p>Have they tweeted more?<o:p></o:p></p>
<p>Thanks, Sara<o:p></o:p></p>
<p><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Oct 12, 2015 at 5:40 PM, Melissa Atkinson <<a href="mailto:melissa.atkinson@acu.edu" target="_blank">melissa.atkinson@acu.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">JSTOR Tweet:<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#292F33"><a href="https://twitter.com/JSTOR" target="_blank"><b><span style="color:#292F33;text-decoration:none">JSTOR</span></b><span style="color:#8899A6;text-decoration:none"> </span><span style="font-size:10.0pt;color:#B1BBC3;text-decoration:none">@</span><span style="font-size:10.0pt;color:#8899A6;text-decoration:none">JSTOR</span><span style="color:#8899A6;text-decoration:none"> </span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#8899A6"> 4<a href="https://twitter.com/JSTOR/status/653685702060707840" target="_blank" title="4:36 PM - 12 Oct 2015"><span style="color:#8899A6;text-decoration:none">m minutes
ago</span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#292F33"><o:p></o:p></span></p>
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<span lang="EN" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#292F33">We're sorry, we're experiencing intermittent site issues today. Staff are working to fix the problems as soon as possible.<o:p></o:p></span></p>
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<p class="MsoNormal">On Mon, Oct 12, 2015 at 4:35 PM, Katherine Hill <<a href="mailto:kmhill6@uncg.edu" target="_blank">kmhill6@uncg.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Thanks for pointing this out everyone! I am going to let my staff at University of North Carolina at Greensboro know what is going on and also contact JSTOR. Surprised I have not gotten in any tickets about this yet...<o:p></o:p></p>
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<p class="MsoNormal">Kate Hill<o:p></o:p></p>
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<p class="MsoNormal">Electronic Resources and Distance Education Librarian<o:p></o:p></p>
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<p class="MsoNormal">University of North Carolina at Greensboro Libraries<o:p></o:p></p>
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<p class="MsoNormal">Email: <a href="mailto:kmhill6@uncg.edu" target="_blank">kmhill6@uncg.edu</a><o:p></o:p></p>
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<p class="MsoNormal">Phone: <a href="tel:1-336-334-4300" target="_blank">1-336-334-4300</a><o:p></o:p></p>
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<p class="MsoNormal">On Mon, Oct 12, 2015 at 5:06 PM, Colson, Jeannie <<a href="mailto:jcolson@lee.edu" target="_blank">jcolson@lee.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Right. Us, too. I’ve left voicemail and email.
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks to all of you for causing me to check!</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jeannie Colson</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:jcolson@lee.edu" target="_blank">jcolson@lee.edu</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Lee College</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Baytown, TX</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Erin Finnerty<br>
<b>Sent:</b> Monday, October 12, 2015 3:57 PM<br>
<b>To:</b> Athena Hoeppner <<a href="mailto:athena@ucf.edu" target="_blank">athena@ucf.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a></span><o:p></o:p></p>
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<b>Subject:</b> Re: [Eril-l] JSTOR having problems?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Temple's showing 'not currently logged in' as well. I couldn't get through on the phone, and don't see any announcement on their Twitter.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Erin Finnerty<br>
Electronic Resources Librarian<br>
Temple University Libraries<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Philadelphia, PA 19122<br>
<a href="tel:%28215%29%20204-3275" target="_blank">(215) 204-3275</a> | <a href="mailto:erinf@temple.edu" target="_blank">
erinf@temple.edu</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Mon, Oct 12, 2015 at 4:56 PM, Athena Hoeppner <<a href="mailto:athena@ucf.edu" target="_blank">athena@ucf.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">We have the problem at UCF, too. I called JSTOR but got voicemail.<br>
<br>
-----Original Message----- <br>
<b>From:</b> Sara Colglazier [<a href="mailto:scolglaz@mtholyoke.edu" target="_blank">scolglaz@mtholyoke.edu</a>]<br>
<b>Received:</b> Monday, 12 Oct 2015, 4:47PM<br>
<b>To:</b> Diane Westerfield [<a href="mailto:Diane.Westerfield@coloradocollege.edu" target="_blank">Diane.Westerfield@coloradocollege.edu</a>]<br>
<b>CC:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a> [<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>]<br>
<b>Subject:</b> Re: [Eril-l] JSTOR having problems?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Has anyone tried contact JSTOR? I just used CONTACT JSTOR SUPPORT. Sara<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Mon, Oct 12, 2015 at 4:46 PM, Diane Westerfield <<a href="mailto:Diane.Westerfield@coloradocollege.edu" target="_blank">Diane.Westerfield@coloradocollege.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks everybody who responded. Now I can tell panicking students that it’s a nationwide problem, which may allow
us to redirect them to other resources. </span><span style="font-size:11.0pt;font-family:Wingdings">J</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Sometimes they get so locked on to one thing, it can be hard to get them to accept
alternatives.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Appreciatively,</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Diane Westerfield, Electronic Resources & Serials Librarian</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Tutt Library, Colorado College</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:diane.westerfield@coloradocollege.edu" target="_blank">diane.westerfield@coloradocollege.edu</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="tel:%28719%29%20389-6661" target="_blank">(719) 389-6661</a></span><o:p></o:p></p>
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_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sara Colglazier
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Discovery and Access: Discovery Services, Rm. 433<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Mount Holyoke College<br>
50 College Street<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">T:
<a href="tel:413-538-2437" target="_blank">413-538-2437</a><o:p></o:p></p>
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_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Melissa Atkinson, BS, MSLS<br>
E-Collections & Web Services Librarian<o:p></o:p></p>
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<div>
<p class="MsoNormal">Abilene Christian University<br>
ACU Box 29208<br>
Abilene, TX 79699-9208<br>
(v) <a href="tel:325-674-4811" target="_blank">325-674-4811</a><br>
(f) <a href="tel:325-674-2202" target="_blank">325-674-2202</a><br>
<a href="mailto:melissa.atkinson@acu.edu" target="_blank">melissa.atkinson@acu.edu</a><br>
<a href="http://www.acu.edu/library" target="_blank">http://www.acu.edu/library</a><br>
<a href="http://asklibrary.acu.edu" target="_blank">http://asklibrary.acu.edu</a><o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
</blockquote>
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<p class="MsoNormal"><span style="color:#888888"><br>
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<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Sara Colglazier<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#888888">Electronic Resources Management and Discovery Services Librarian<br>
Discovery and Access: Discovery Services, Rm. 433<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Library, Information, & Technology Services<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Mount Holyoke College<br>
50 College Street<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">South Hadley, MA 01075<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">T: <a href="tel:413-538-2437" target="_blank">
413-538-2437</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
</blockquote>
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