[Eril-l] JSTOR STILL having problems -- ?! (Tuesday)

Tue Oct 13 07:09:43 PDT 2015

Thanks for the heads-up on this.  After checking I find we are also
experiencing the problem, although none of our students reported it (yet).

My question is why there has been no email to JSTOR customers about the
issue.  I'm now forced to follow them on Twitter to keep up with things?

Not really what I expected from this resource.

I've now started following them so maybe I'll know if there's a
resolution.....

Nancy

*****************************************************
Nancy B. McGarvey, Assistant Director
Systems/Serials/Reference Librarian
Keiss Library and Learning Commons
Gwynedd Mercy University
1325 Sumneytown Pike
PO Box 901
Gwynedd Valley PA 19437-0901
email: mcgarvey.n at gmercyu.edu
V:  215-646-7300 x21493
F:  215-641-5596
*****************************************************

On Tue, Oct 13, 2015 at 9:11 AM, Sara Colglazier <scolglaz at mtholyoke.edu>
wrote:

> Hi All,
>
> Just checking in on JSTOR .... and still it is not recognizing me (us) and
> if I try to get to a journal I get an error message:
> Page Loading Error*
>
> We are unable to process your request at this time.
>
> If this error continues, please contact JSTOR support
> <http://www.jstor.org/action/showContactSupportForm>. Please include the
> time the error occurred and what you were requesting.
>
> Nothing back from my contact us report.
>
> Does anyone have any news?
>
> Have they tweeted more?
>
> Thanks, Sara
>
>
>
> On Mon, Oct 12, 2015 at 5:40 PM, Melissa Atkinson <
> melissa.atkinson at acu.edu> wrote:
>
>> JSTOR Tweet:
>>
>> *JSTOR* ‏@JSTOR  <https://twitter.com/JSTOR> 4m minutes ago
>> <https://twitter.com/JSTOR/status/653685702060707840>
>>
>> We're sorry, we're experiencing intermittent site issues today. Staff are
>> working to fix the problems as soon as possible.
>>
>> On Mon, Oct 12, 2015 at 4:35 PM, Katherine Hill <kmhill6 at uncg.edu> wrote:
>>
>>> Thanks for pointing this out everyone!  I am going to let my staff at
>>> University of North Carolina at Greensboro know what is going on and also
>>> contact JSTOR.  Surprised I have not gotten in any tickets about this yet...
>>>
>>> Kate Hill
>>> Electronic Resources and Distance Education Librarian
>>> University of North Carolina at Greensboro Libraries
>>> Email: kmhill6 at uncg.edu
>>> Phone: 1-336-334-4300
>>>
>>> On Mon, Oct 12, 2015 at 5:06 PM, Colson, Jeannie <jcolson at lee.edu>
>>> wrote:
>>>
>>>> Right. Us, too. I’ve left voicemail and email.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks to all of you for causing me to check!
>>>>
>>>>
>>>>
>>>> Jeannie Colson
>>>>
>>>> jcolson at lee.edu
>>>>
>>>> Lee College
>>>>
>>>> Baytown, TX
>>>>
>>>>
>>>>
>>>> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Erin
>>>> Finnerty
>>>> *Sent:* Monday, October 12, 2015 3:57 PM
>>>> *To:* Athena Hoeppner <athena at ucf.edu>
>>>> *Cc:* eril-l at lists.eril-l.org
>>>>
>>>> *Subject:* Re: [Eril-l] JSTOR having problems?
>>>>
>>>>
>>>>
>>>> Temple's showing 'not currently logged in' as well.  I couldn't get
>>>> through on the phone, and don't see any announcement on their Twitter.
>>>>
>>>>
>>>> Erin Finnerty
>>>> Electronic Resources Librarian
>>>> Temple University Libraries
>>>>
>>>> Philadelphia, PA 19122
>>>> (215) 204-3275 | erinf at temple.edu
>>>>
>>>>
>>>>
>>>> On Mon, Oct 12, 2015 at 4:56 PM, Athena Hoeppner <athena at ucf.edu>
>>>> wrote:
>>>>
>>>> We have the problem at UCF, too. I called JSTOR but got voicemail.
>>>>
>>>> -----Original Message-----
>>>> *From:* Sara Colglazier [scolglaz at mtholyoke.edu]
>>>> *Received:* Monday, 12 Oct 2015, 4:47PM
>>>> *To:* Diane Westerfield [Diane.Westerfield at coloradocollege.edu]
>>>> *CC:* eril-l at lists.eril-l.org [eril-l at lists.eril-l.org]
>>>> *Subject:* Re: [Eril-l] JSTOR having problems?
>>>>
>>>> Has anyone tried contact JSTOR? I just used CONTACT JSTOR SUPPORT. Sara
>>>>
>>>>
>>>>
>>>> On Mon, Oct 12, 2015 at 4:46 PM, Diane Westerfield <
>>>> Diane.Westerfield at coloradocollege.edu> wrote:
>>>>
>>>> Thanks everybody who responded. Now I can tell panicking students that
>>>> it’s a nationwide problem, which may allow us to redirect them to other
>>>> resources. J Sometimes they get so locked on to one thing, it can be
>>>> hard to get them to accept alternatives.
>>>>
>>>>
>>>>
>>>> Appreciatively,
>>>>
>>>>
>>>>
>>>> Diane Westerfield, Electronic Resources & Serials Librarian
>>>>
>>>> Tutt Library, Colorado College
>>>>
>>>> diane.westerfield at coloradocollege.edu
>>>>
>>>> (719) 389-6661
>>>>
>>>> (719) 389-6082 (fax)
>>>>
>>>>
>>>> _______________________________________________
>>>> Eril-l mailing list
>>>> Eril-l at lists.eril-l.org
>>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Sara Colglazier
>>>>
>>>> Electronic Resources Management and Discovery Services Librarian
>>>> Discovery and Access: Discovery Services, Rm. 433
>>>>
>>>> Library, Information, & Technology Services
>>>>
>>>> Mount Holyoke College
>>>> 50 College Street
>>>>
>>>> South Hadley, MA 01075
>>>>
>>>> T: 413-538-2437
>>>>
>>>>
>>>> _______________________________________________
>>>> Eril-l mailing list
>>>> Eril-l at lists.eril-l.org
>>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>>
>>>>
>>>>
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>>>>
>>>
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>>>
>>
>>
>> --
>> Melissa Atkinson, BS, MSLS
>> E-Collections & Web Services Librarian
>> Abilene Christian University
>> ACU Box 29208
>> Abilene, TX 79699-9208
>> (v) 325-674-4811
>> (f) 325-674-2202
>> melissa.atkinson at acu.edu
>> http://www.acu.edu/library
>> http://asklibrary.acu.edu
>>
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>>
>>
>
>
> --
> Sara Colglazier
> Electronic Resources Management and Discovery Services Librarian
> Discovery and Access: Discovery Services, Rm. 433
> Library, Information, & Technology Services
> Mount Holyoke College
> 50 College Street
> South Hadley, MA 01075
> T: 413-538-2437
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>
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