[Eril-l] Intermittent EBSCO Errors

[Mandi Schwarz]

Hello again!

First - I would like to extend a huge thank you to everyone who responded to my original message, both on and off list. It was heartening and validating to hear that we are not alone in these errors.

Second - Are any of you fine folks still encountering this problem? I haven't received any new reports in a week and a half, and the error remains elusive when I try to reproduce it myself.

Thank you!!!
Mandi

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Mandi Schwarz
Sent: Friday, November 06, 2015 4:15 PM
To: 'eril-l at lists.eril-l.org'
Subject: [Eril-l] Intermittent EBSCO Errors

Hello collective wisdom,

Our on-campus users are experiencing intermittent EBSCO errors.  The two common ones seem to be "Application Level Exception" and the ring of EBSCO icons after running a search.  These have been occurring seemingly randomly over the past week or so, and I have been unable to duplicate them on my machine.  Anecdotally, they seem to be occurring most often in Firefox on both Windows and Mac machines (it has been difficult to get users to report these incidents), and affecting multiple EBSCO resources.

Is anyone else seeing odd behaviour from EBSCO?

Thank you,
Mandi

Mandi Schwarz
Library Assistant - Serials
University of Northern British Columbia
250-960-6455; Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>

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