[Eril-l] Intermittent EBSCO Errors

[Gillian McDonald]

Mandi

Yes, we are getting the 'Application Level Exception' here too.  When users go back as instructed on the site they try the search again but get the same error.  I have no information about what browser anyone is using, and like you I can't replicate it.  I have reported it to EBSCO but have had no reply as yet.

Gill





Gill McDonald
Electronic Resources Librarian
Collection Development
University Library Service
Cardiff University
30-36 Newport Road
Cardiff
CF24 0DE
Tel: +44 (0)2920 876204
Web: www.cardiff.ac.uk<http://www.cardiff.ac.uk/>
E-mail: mcdonaldg at cardiff.ac.uk<mailto:mcdonaldg at cardiff.ac.uk>
Follow @cardiffelibrary on Twitter


Gill McDonald
Llyfrgellydd Adnoddau Electronig
Datblygu Casgliadau
Gwasanaeth Llyfrgell a Brifysgol
Prifysgol Caerdydd
30-36 Heol Casnewydd
Caerdydd
CF24 0DE
Ffôn: 02920 876204
Gwefan: www.caerdydd.ac.uk<http://www.caerdydd.ac.uk/>
Ebost: mcdonaldg at caerdydd.ac.uk<mailto:mcdonaldg at caerdydd.ac.uk>
Dilyn @cardiffelibrary ar Drydar




From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Mandi Schwarz
Sent: 07 November 2015 00:15
To: 'eril-l at lists.eril-l.org'
Subject: [Eril-l] Intermittent EBSCO Errors

Hello collective wisdom,

Our on-campus users are experiencing intermittent EBSCO errors.  The two common ones seem to be "Application Level Exception" and the ring of EBSCO icons after running a search.  These have been occurring seemingly randomly over the past week or so, and I have been unable to duplicate them on my machine.  Anecdotally, they seem to be occurring most often in Firefox on both Windows and Mac machines (it has been difficult to get users to report these incidents), and affecting multiple EBSCO resources.

Is anyone else seeing odd behaviour from EBSCO?

Thank you,
Mandi

Mandi Schwarz
Library Assistant - Serials
University of Northern British Columbia
250-960-6455; Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>

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