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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Mandi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Yes, we are getting the ‘Application Level Exception’ here too. When users go back as instructed on the site they try the search again but get the same error. I have no information
about what browser anyone is using, and like you I can’t replicate it. I have reported it to EBSCO but have had no reply as yet.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Gill<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal">Gill McDonald<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Electronic Resources Librarian <span style="mso-fareast-language:EN-US">
<o:p></o:p></span></p>
<p class="MsoNormal">Collection Development<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">University Library Service<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Cardiff University<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">30-36 Newport Road<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Cardiff<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">CF24 0DE<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Tel: +44 (0)2920 876204<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Web: <a href="http://www.cardiff.ac.uk/">www.cardiff.ac.uk</a><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">E-mail: <a href="mailto:mcdonaldg@cardiff.ac.uk">mcdonaldg@cardiff.ac.uk</a><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Follow @cardiffelibrary on Twitter<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"> <span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal">Gill McDonald <span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Llyfrgellydd Adnoddau Electronig<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Datblygu Casgliadau<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Gwasanaeth Llyfrgell a Brifysgol<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Prifysgol Caerdydd<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">30-36 Heol Casnewydd<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Caerdydd<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">CF24 0DE<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Ffôn: 02920 876204<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE">Gwefan: </span><a href="http://www.caerdydd.ac.uk/"><span lang="DE">www.caerdydd.ac.uk</span></a><span lang="DE" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE">Ebost: </span><a href="mailto:mcdonaldg@caerdydd.ac.uk"><span lang="DE">mcdonaldg@caerdydd.ac.uk</span></a><span lang="DE"> </span><span lang="DE" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal">Dilyn @cardiffelibrary ar Drydar<span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%"> <span lang="DE" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Mandi Schwarz<br>
<b>Sent:</b> 07 November 2015 00:15<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> [Eril-l] Intermittent EBSCO Errors<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Hello collective wisdom,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Our on-campus users are experiencing intermittent EBSCO errors. The two common ones seem to be “Application Level Exception” and the ring of EBSCO icons after running a search. These have been occurring seemingly randomly
over the past week or so, and I have been unable to duplicate them on my machine. Anecdotally, they seem to be occurring most often in Firefox on both Windows and Mac machines (it has been difficult to get users to report these incidents), and affecting multiple
EBSCO resources.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Is anyone else seeing odd behaviour from EBSCO?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Mandi<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Mandi Schwarz<br>
Library Assistant - Serials<br>
University of Northern British Columbia<br>
250-960-6455; <a href="mailto:Mandi.Schwarz@unbc.ca">Mandi.Schwarz@unbc.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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