[Eril-l] Measuring success in electronic resources

[Pennington, Buddy D.]

Hi Eric,

We use Innovative's ERM product and for resource records (aka databases or collections), the record includes registration date and activation date fields. We use the registration date field to indicate when we received the access confirmation from the vendor and the activation date field to indicate when we make the database available to our users. You could do something similar. It is basically the same thing as the physical receiving to shelf method.

Buddy Pennington
Director of Collections and Access Management
University of Missouri--Kansas City
308 Miller Nichols Library
800 East 51st St.
Kansas City, MO 64110-2499
penningtonb at umkc.edu<mailto:penningtonb at umkc.edu>
816-235-1548
UMKC Libraries<http://library.umkc.edu/>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Hartnett, Eric J
Sent: Wednesday, August 19, 2015 8:44 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Measuring success in electronic resources

Hello,

We recently brought in a LEAN consultant to help us examine our workflows and improve efficiency. While most of the work has been done with our physical item workflows, we've just begun looking at electronic resources. One of the things he's interested in is how we can measure success. With a physical item, this is fairly simple. For example, with a book, one measure is how quickly we get it on the shelf after it's been received. Because the process for acquiring, setting up, and maintaining an ejournal or database is quite different, we're having some trouble coming up with similar metrics for electronic resources. One area we looked into is helpdesk statistics but this seems like a dead end - we receive so few of them that there doesn't seem to be any discernable pattern. Does anyone have suggestions of metrics for measuring how successful your electronic resource workflows are?

Thanks,
Eric


Eric Hartnett
Assistant Professor
Electronic Resources Librarian
Texas A&M University Libraries
ehartnett at library.tamu.edu<mailto:ehartnett at library.tamu.edu>

316D Library Annex | 5000 TAMU | College Station, TX 77840

Tel. 979.845.0797 | Fax. 979.458.1630

http://library.tamu.edu<http://library.tamu.edu/>

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