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<p class="MsoNormal"><span style="color:#1F497D">Hi Eric,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We use Innovative’s ERM product and for resource records (aka databases or collections), the record includes registration date and activation date fields. We use the registration date field to indicate when we
received the access confirmation from the vendor and the activation date field to indicate when we make the database available to our users. You could do something similar. It is basically the same thing as the physical receiving to shelf method.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Buddy Pennington<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Director of Collections and Access Management<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">University of Missouri--Kansas City<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">308 Miller Nichols Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">800 East 51st St.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Kansas City, MO 64110-2499<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:penningtonb@umkc.edu">penningtonb@umkc.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">816-235-1548<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://library.umkc.edu/">UMKC Libraries</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Hartnett, Eric J<br>
<b>Sent:</b> Wednesday, August 19, 2015 8:44 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Measuring success in electronic resources<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We recently brought in a LEAN consultant to help us examine our workflows and improve efficiency. While most of the work has been done with our physical item workflows, we’ve just begun looking at electronic resources. One of the things
he’s interested in is how we can measure success. With a physical item, this is fairly simple. For example, with a book, one measure is how quickly we get it on the shelf after it’s been received. Because the process for acquiring, setting up, and maintaining
an ejournal or database is quite different, we’re having some trouble coming up with similar metrics for electronic resources. One area we looked into is helpdesk statistics but this seems like a dead end – we receive so few of them that there doesn’t seem
to be any discernable pattern. Does anyone have suggestions of metrics for measuring how successful your electronic resource workflows are?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Eric<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Eric Hartnett <br>
Assistant Professor <br>
Electronic Resources Librarian <br>
Texas A&M University Libraries <u><span style="color:blue"><br>
</span></u><a href="mailto:ehartnett@library.tamu.edu">ehartnett@library.tamu.edu</a>
<br>
<br>
316D Library Annex | 5000 TAMU | College Station, TX 77840 <br>
<br>
Tel. 979.845.0797 | Fax. 979.458.1630 <u><span style="color:blue"><br>
<br>
</span></u><a href="http://library.tamu.edu/">http://library.tamu.edu</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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