[Eril-l] Ebsco Admin and Collection Manager pwd problems

[erin.wentz at mcphs.edu]

Hi Cheryl,

I have had to update my passwords a few times in the past three years or so, but not nearly as frequently as you are noting.

Do multiple people use the same login?  If so, I would suspect that it simply that people do not remember that the password has changed / do not realize that the accounts are linked.

Do multiple people access EBSCO Admin and / or ECM but using personal log-in information?  If your institution has multiple users with their own unique passwords, have you seen a pattern with the changes?  I am wondering if one person's updates are being applied to the whole group.  (Each time one person updates their password, it overwrites everyone else's password.)

Thanks,

Erin

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Cruse, Cheryl
Sent: Friday, April 17, 2015 12:00 PM
To: 'eril-l at lists.eril-l.org'
Subject: [Eril-l] Ebsco Admin and Collection Manager pwd problems

Hello,

I would like to know if anyone else is experiencing the same problem with EBSCO Admin and ECM passwords.  When trying to log on to our accounts at Ebsco Admin and Ebsco Collection Manager our password is often rejected.  We change the password to something new, are allowed access for about two days and then the next time we try to log in the new password is rejected, forcing us to change it again.  I have contacted Ebsco support but wanted to know if others ran into this difficulty.

Thank you,

Cheryl Cruse
Technical Services Librarian
Shasta College Library
ccruse at shastacollege.edu<mailto:ccruse at shastacollege.edu>
530-242-2348



...

Erin Wentz
Electronic Resources Librarian, Assistant Professor
Library and Learning Resources
MCPHS University

179 Longwood Ave | Boston MA 02115
T 617.732.2810
erin.wentz at mcphs.edu
www.mcphs.edu<http://www.mcphs.edu>

[cid:mcphsu_logo2898.jpg]<http://www.mcphs.edu/>

Confidentiality Note:  This e-mail, and any attachment to it, is intended to be confidential and might be legally privileged.  It is intended solely for the use of the addressee.  If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited.  If you have received this e-mail in error, please immediately return it to the sender and delete it from your system.  Thank you.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20150417/bbb6330f/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: mcphsu_logo2898.jpg
Type: image/jpeg
Size: 18586 bytes
Desc: mcphsu_logo2898.jpg
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20150417/bbb6330f/attachment-0001.jpg>