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<p class="MsoNormal"><span style="color:#1F497D">Hi Cheryl,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I have had to update my passwords a few times in the past three years or so, but not nearly as frequently as you are noting.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Do multiple people use the same login? If so, I would suspect that it simply that people do not remember that the password has changed / do not realize that the accounts are linked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Do multiple people access EBSCO Admin and / or ECM but using personal log-in information? If your institution has multiple users with their own unique passwords, have you seen a pattern with the changes? I
am wondering if one person’s updates are being applied to the whole group. (Each time one person updates their password, it overwrites everyone else’s password.) <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Erin <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Cruse, Cheryl<br>
<b>Sent:</b> Friday, April 17, 2015 12:00 PM<br>
<b>To:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> [Eril-l] Ebsco Admin and Collection Manager pwd problems<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I would like to know if anyone else is experiencing the same problem with EBSCO Admin and ECM passwords. When trying to log on to our accounts at Ebsco Admin and Ebsco Collection Manager our password is often rejected. We change the password
to something new, are allowed access for about two days and then the next time we try to log in the new password is rejected, forcing us to change it again. I have contacted Ebsco support but wanted to know if others ran into this difficulty.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman",serif">Cheryl Cruse<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman",serif">Technical Services Librarian<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman",serif">Shasta College Library<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman",serif"><a href="mailto:ccruse@shastacollege.edu">ccruse@shastacollege.edu</a><o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Times New Roman",serif">530-242-2348<o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p><br>
... <br>
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<p><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt">Erin Wentz
<br>
<i>Electronic Resources Librarian, Assistant Professor</i></span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"><br>
Library and Learning Resources <br>
</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','serif'; FONT-SIZE: 9pt"><b>MCPHS University</b> </span></p>
<p><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt">179 Longwood Ave | Boston MA 02115
<br>
<b>T</b> 617.732.2810 </span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"><br>
erin.wentz@mcphs.edu <br>
</span><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial Bold','serif'; FONT-SIZE: 9pt"><a href="http://www.mcphs.edu">www.mcphs.edu</a>
</span></p>
<p><a title="" href="http://www.mcphs.edu/"><img style="WIDTH: 224px; HEIGHT: 63px" border="0" hspace="0" alt="" src="cid:mcphsu_logo2898.jpg" width="224" height="63"></a></p>
<p><span style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt"></span></p>
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<o:p></o:p></span></p>
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