[Eril-l] Wiley Online Library website/downloading issues?

Mon Jun 22 15:18:52 PDT 2026

Hi everyone,
We were closed for Juneteenth, so I didn't have a chance to follow up on
this. It's apparent this afternoon that our remote access to Wiley still
has this issue. Have any of you heard anything new?

Thanks,
Kyle

On Thu, Jun 18, 2026 at 1:45 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Thank you Genesis and Paul!  On further testing we discovered we ARE
> having the same problem here (off campus only, as expected with an EZ-Proxy
> problem).   We would not even have realized there was a problem had it not
> been reported to the listserv.
>
> Thanks and best, Theresa
>
> Theresa Arndt
> Dickinson College Library
> Carlisle, PA
> arndtt at dickinson.edu
> she/her/hers
>
> My work hours may differ from yours.  Please do not feel obliged respond
> outside your normal work hours.
>
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> *Sent:* Thursday, June 18, 2026 3:25 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Wiley Online Library website/downloading issues?
>
> *Caution:*This email originated from outside of the College. *Do not* click
> links or open attachments unless you recognize the sender and know the
> content is safe. Report anything suspicious to the HelpDesk.
>
>
> Thank you, Paul. I have an open ticket with Wiley, so I'll give them some
> more context and see if they'll contact OCLC or have already done so to
> find out what's going on. I'll also let them know that this is not an
> isolated issue.
>
> Genesis Nieves
> Electronic Resources Librarian
> Molloy University, JET Library
>
> Office: 516-323-3919
>
> gnieves at molloy.edu
> *https://www.molloy.edu/library* <https://www.molloy.edu/library>
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> *Sent:* Thursday, June 18, 2026 3:09 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Wiley Online Library website/downloading issues?
>
> *CAUTION*
> This message originated outside of Molloy University. Do not click links
> or open attachments unless you are sure the content is safe
> ------------------------------
>
> OCLC support (case #998529) confirmed they are aware of the issue and that
> they need to work with Wiley support to resolve it, as nothing can be done
> on OCLC’s end.
>
>
>
> I attempted to move the Wiley stanza to the top of the config file, to no
> avail.
>
>
>
> Cheers, Paul
>
>
>
> Paul Butler | *Dartmouth Libraries*
> <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2flibrary.dartmouth.edu%2f&c=E,1,vJEPIKu6uyv7_YvdsL0r2ytNvJE4F6lFZUZlrda6yaUhFs7NgbQ-QXOM12F9B8tGc5iJgGPJE3Hgv7aZxwAF-f4Q1lKEVelqZpEHLyocA_CLsBVk&typo=1> Discovery
> Systems Librarian | Dartmouth | Hanover, NH, 03755
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Thursday, June 18, 2026 10:56 AM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Wiley Online Library website/downloading issues?
>
>
>
> Hi everyone,
>
>
>
> Thanks for testing.
>
>
>
> Paul, please update when you hear back from OCLC. I'm remote today, so the
> trouble seems to be with off-campus access, at least for us.
>
>
>
> Erin, I tested that article. The EPDF reader won't load that title,
> either. This is the article that prompted my investigation:
>
>
>
> Binks S. (2026). Why desirable difficulties 'work': A review of the
> evidence from cognitive and educational psychology and some caveats for the
> health professions education field. *Journal of Evaluation in Clinical
> Practice*, *32*(1), e70349. *https://doi.org/10.1111/jep.70349*
> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1>
>
>
>
> Thanks again all,
>
>
>
> Genesis Nieves
>
> Electronic Resources Librarian
>
> Molloy University, JET Library
>
>
>
> Office: 516-323-3919
>
>
>
> *gnieves at molloy.edu* <gnieves at molloy.edu>
>
> *https://www.molloy.edu/library*
> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,FTVOWlzzGZIK4qh8JW-CP4VEx2pa4L5wFhMraA5yT6Rw0_7V5aFDMPUUMZEwNQ6cGGHC_AmD6f3QQHNZQd07rmJXg_I_D3LhBuCHSAiyDeZZ&typo=1>
> ------------------------------
>
> *From:* Eril-l <*eril-l-bounces at lists.eril-l.org*
> <eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in
> Libraries discussion list via Eril-l <*eril-l at lists.eril-l.org*
> <eril-l at lists.eril-l.org>>
> *Sent:* Thursday, June 18, 2026 10:21 AM
> *To:* Electronic Resources in Libraries discussion list <
> *eril-l at lists.eril-l.org* <eril-l at lists.eril-l.org>>
> *Subject:* Re: [Eril-l] Wiley Online Library website/downloading issues?
>
>
>
> *CAUTION*
>
> This message originated outside of Molloy University. Do not click links
> or open attachments unless you are sure the content is safe
> ------------------------------
>
> Hi Genesis - It seems to be working ok here.  Best, Theresa
>
>
>
> Theresa Arndt
>
> Dickinson College Library
>
> Carlisle, PA
>
> *arndtt at dickinson.edu* <arndtt at dickinson.edu>
>
> she/her/hers
>
>
>
> My work hours may differ from yours.  Please do not feel obliged respond
> outside your normal work hours.
> ------------------------------
>
> *From:* Eril-l <*eril-l-bounces at lists.eril-l.org*
> <eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in
> Libraries discussion list via Eril-l <*eril-l at lists.eril-l.org*
> <eril-l at lists.eril-l.org>>
> *Sent:* Thursday, June 18, 2026 9:56 AM
> *To:* Electronic Resources in Libraries discussion list <
> *eril-l at lists.eril-l.org* <eril-l at lists.eril-l.org>>
> *Subject:* [Eril-l] Wiley Online Library website/downloading issues?
>
>
>
> *Caution:*This email originated from outside of the College. *Do not* click
> links or open attachments unless you recognize the sender and know the
> content is safe. Report anything suspicious to the HelpDesk.
>
>
>
> Hi all,
>
>
>
> Is anyone else experiencing issues with Wiley Online Library this morning?
> Specifically, content is not loading on Wiley's website, and the EPDF
> reader is continually attempting to load.
>
>
>
> Thanks,
>
>
>
> Genesis Nieves
>
> Electronic Resources Librarian
>
> Molloy University, JET Library
>
>
>
> Office: 516-323-3919
>
>
>
> *gnieves at molloy.edu* <gnieves at molloy.edu>
>
> *https://www.molloy.edu/library*
> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,hAxWa0lfM1X_tNMrwDhveeatEryv_YyffHZIb422Fk6ACekcLpIjQP_dp62kbWuX92BidwbM7MmAFJORnmQO65EFrfAOEInDli_aqzWqVACNdSo,&typo=1>
> _______________________________________________
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>

-- 
*Kyle Napoli *(she/her)
Electronic Resources Librarian
Reed College Library
Portland, Oregon
kylenapoli at reed.edu | library-er at reed.edu
[image: A button with "Hear my name" text for name playback in email
signature] <https://www.name-coach.com/kyle-napoli>
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