<div dir="ltr"><div class="gmail_default" style="font-size:large">Hi everyone,</div><div class="gmail_default" style="font-size:large">We were closed for Juneteenth, so I didn't have a chance to follow up on this. It's apparent this afternoon that our remote access to Wiley still has this issue. Have any of you heard anything new?</div><div class="gmail_default" style="font-size:large"><br></div><div class="gmail_default" style="font-size:large">Thanks,</div><div class="gmail_default" style="font-size:large">Kyle</div><div class="gmail_default" style="font-size:large"><br></div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Jun 18, 2026 at 1:45 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-3625157697873508475">




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Thank you Genesis and Paul!  On further testing we discovered we ARE having the same problem here (off campus only, as expected with an EZ-Proxy problem).   We would not even have realized there was a problem had it not been reported to the listserv.</div>
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Thanks and best, Theresa</div>
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Theresa Arndt</div>
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Dickinson College Library</div>
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Carlisle, PA</div>
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<a href="mailto:arndtt@dickinson.edu" target="_blank">arndtt@dickinson.edu</a></div>
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she/her/hers</div>
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My work hours may differ from yours.  Please do not feel obliged respond outside your normal work hours.</div>
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<b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, June 18, 2026 3:25 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</div>
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<b>Caution:</b>This email originated from outside of the College. <b>Do not</b> click links or open attachments unless you recognize the sender and know the content is safe. Report anything suspicious to the HelpDesk.</div>
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Thank you, Paul. I have an open ticket with Wiley, so I'll give them some more context and see if they'll contact OCLC or have already done so to find out what's going on. I'll also let them know that this is not an isolated issue.</div>
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Genesis Nieves</div>
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Electronic Resources Librarian</div>
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Molloy University, JET Library</div>
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Office: 516-323-3919</div>
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<a href="mailto:gnieves@molloy.edu" target="_blank">gnieves@molloy.edu</a></div>
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<a href="https://www.molloy.edu/library" id="m_-5131444017707522985OWAc4449b89-f90c-6424-e5e4-17c041461adc" style="color:blue" target="_blank"><u>https://www.molloy.edu/library</u></a></div>
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<b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, June 18, 2026 3:09 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</div>
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<b>CAUTION</b></div>
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This message originated outside of Molloy University. Do not click links or open attachments unless you are sure the content is safe</div>
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<span style="font-family:"Courier New"">OCLC support (case #998529) confirmed they are aware of the issue and that they need to work with Wiley support to resolve it, as nothing can be done on OCLC’s end.</span></p>
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<span style="font-family:"Courier New"">I attempted to move the Wiley stanza to the top of the config file, to no avail.</span></p>
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<span style="font-family:"Courier New"">Cheers, Paul</span></p>
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<span style="font-family:"National 2",sans-serif">Paul Butler | </span><span style="font-family:"National 2",sans-serif;color:rgb(70,120,134)"><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2flibrary.dartmouth.edu%2f&c=E,1,vJEPIKu6uyv7_YvdsL0r2ytNvJE4F6lFZUZlrda6yaUhFs7NgbQ-QXOM12F9B8tGc5iJgGPJE3Hgv7aZxwAF-f4Q1lKEVelqZpEHLyocA_CLsBVk&typo=1" id="m_-5131444017707522985OWA2d8955f1-3651-86f6-b02a-8cdb7c79b73a" title="http://library.dartmouth.edu/" style="color:rgb(70,120,134);margin-top:0px;margin-bottom:0px" target="_blank"><u>Dartmouth
 Libraries</u></a></span><span style="font-family:"National 2",sans-serif"> Discovery Systems Librarian | Dartmouth | Hanover, NH, 03755</span></p>
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<span style="font-family:Calibri,sans-serif;font-size:11pt"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, June 18, 2026 10:56 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</span></p>
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<span style="color:black">Hi everyone,</span></p>
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<span style="color:black">Thanks for testing. </span></p>
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<span style="color:black">Paul, please update when you hear back from OCLC. I'm remote today, so the trouble seems to be with off-campus access, at least for us.</span></p>
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<span style="color:black">Erin, I tested that article. The EPDF reader won't load that title, either. This is the article that prompted my investigation:</span></p>
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<span style="color:black">Binks S. (2026). Why desirable difficulties 'work': A review of the evidence from cognitive and educational psychology and some caveats for the health professions education field.
<i>Journal of Evaluation in Clinical Practice</i>, <i>32</i>(1), e70349. <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1" id="m_-5131444017707522985OWA25343831-fdf4-4790-eedf-153b8ca6d855" title="Original URL: https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1. Click or tap if you trust this link." style="color:black;margin-top:0px;margin-bottom:0px" target="_blank">
<u>https://doi.org/10.1111/jep.70349</u></a></span></p>
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<span style="color:black">Thanks again all,</span></p>
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<span style="font-size:11pt;color:black">Genesis Nieves</span></p>
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<span style="font-size:11pt;color:black">Electronic Resources Librarian</span></p>
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<span style="font-size:11pt;color:rgb(150,4,35)">Molloy University, JET Library</span></p>
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<span style="font-size:11pt;color:black">Office: 516-323-3919</span></p>
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<span style="font-size:11pt;color:blue"><a href="mailto:gnieves@molloy.edu" id="m_-5131444017707522985OWA4f6e3b74-52ad-c452-e5d8-a916da27228b" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>gnieves@molloy.edu</u></a></span></p>
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<span style="font-size:11pt;color:blue"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,FTVOWlzzGZIK4qh8JW-CP4VEx2pa4L5wFhMraA5yT6Rw0_7V5aFDMPUUMZEwNQ6cGGHC_AmD6f3QQHNZQd07rmJXg_I_D3LhBuCHSAiyDeZZ&typo=1" id="m_-5131444017707522985OWA17ba1602-9bd3-132e-9489-1e355d07e252" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>https://www.molloy.edu/library</u></a></span></p>
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<span style="font-family:Calibri,sans-serif;font-size:11pt;color:black"><b>From:</b> Eril-l <</span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:blue"><a href="mailto:eril-l-bounces@lists.eril-l.org" id="m_-5131444017707522985OWA6f1f65d2-acbc-d52b-db49-b7dbbf64de82" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>eril-l-bounces@lists.eril-l.org</u></a></span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:black">>
 on behalf of Electronic Resources in Libraries discussion list via Eril-l <</span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:blue"><a href="mailto:eril-l@lists.eril-l.org" id="m_-5131444017707522985OWAb7920099-6985-de6b-af48-82624bdece39" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>eril-l@lists.eril-l.org</u></a></span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:black">><br>
<b>Sent:</b> Thursday, June 18, 2026 10:21 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <</span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:blue"><a href="mailto:eril-l@lists.eril-l.org" id="m_-5131444017707522985OWA6453d209-a280-2509-c1a8-2b5eda696ac8" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>eril-l@lists.eril-l.org</u></a></span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:black">><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</span></p>
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<span style="font-family:Arial,sans-serif;color:black"><b>CAUTION</b></span></p>
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<span style="font-family:Arial,sans-serif;font-size:10pt;color:black">This message originated outside of Molloy University. Do not click links or open attachments unless you are sure the content is safe</span></p>
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<span style="font-family:"Times New Roman",serif;color:black">Hi Genesis - It seems to be working ok here.  Best, Theresa</span></p>
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<span style="font-family:"Times New Roman",serif;color:black">Theresa Arndt</span></p>
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<span style="font-family:"Times New Roman",serif;color:black">Dickinson College Library</span></p>
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<span style="font-family:"Times New Roman",serif;color:black">Carlisle, PA</span></p>
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<span style="font-family:"Times New Roman",serif;color:blue"><a href="mailto:arndtt@dickinson.edu" id="m_-5131444017707522985OWA904d1d98-a9fc-f83a-05c4-328b6e4dc45d" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>arndtt@dickinson.edu</u></a></span></p>
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<span style="font-family:"Times New Roman",serif;color:black">she/her/hers</span></p>
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<span style="font-family:"Times New Roman",serif;color:black">My work hours may differ from yours.  Please do not feel obliged respond outside your normal work hours.</span></p>
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<span style="font-family:Calibri,sans-serif;font-size:11pt;color:black"><b>From:</b> Eril-l <</span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:blue"><a href="mailto:eril-l-bounces@lists.eril-l.org" id="m_-5131444017707522985OWA1bb304d4-7751-0970-55ea-1866401f0927" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>eril-l-bounces@lists.eril-l.org</u></a></span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:black">>
 on behalf of Electronic Resources in Libraries discussion list via Eril-l <</span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:blue"><a href="mailto:eril-l@lists.eril-l.org" id="m_-5131444017707522985OWAd803bbca-11ae-c1a6-24ae-9bafeabef434" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>eril-l@lists.eril-l.org</u></a></span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:black">><br>
<b>Sent:</b> Thursday, June 18, 2026 9:56 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <</span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:blue"><a href="mailto:eril-l@lists.eril-l.org" id="m_-5131444017707522985OWAa515e56a-ed77-9758-26d4-4028ecbf48df" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>eril-l@lists.eril-l.org</u></a></span><span style="font-family:Calibri,sans-serif;font-size:11pt;color:black">><br>
<b>Subject:</b> [Eril-l] Wiley Online Library website/downloading issues?</span></p>
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<span style="font-size:10pt;color:black"><b>Caution:</b>This email originated from outside of the College.
<b>Do not</b> click links or open attachments unless you recognize the sender and know the content is safe. Report anything suspicious to the HelpDesk.</span></p>
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<span style="color:black">Hi all,</span></p>
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<span style="color:black">Is anyone else experiencing issues with Wiley Online Library this morning? Specifically, content is not loading on Wiley's website, and the EPDF reader is continually attempting to load.</span></p>
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<span style="color:black">Thanks,</span></p>
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<span style="font-size:11pt;color:black">Genesis Nieves</span></p>
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<span style="font-size:11pt;color:black">Electronic Resources Librarian</span></p>
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<span style="font-size:11pt;color:rgb(150,4,35)">Molloy University, JET Library</span></p>
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<span style="font-size:11pt;color:black">Office: 516-323-3919</span></p>
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<span style="font-size:11pt;color:blue"><a href="mailto:gnieves@molloy.edu" id="m_-5131444017707522985OWA70c0bc48-8830-2a76-fc12-57ec9b4a26a9" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>gnieves@molloy.edu</u></a></span></p>
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<span style="font-size:11pt;color:blue"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,hAxWa0lfM1X_tNMrwDhveeatEryv_YyffHZIb422Fk6ACekcLpIjQP_dp62kbWuX92BidwbM7MmAFJORnmQO65EFrfAOEInDli_aqzWqVACNdSo,&typo=1" id="m_-5131444017707522985OWA9587bfe0-0c14-2d4a-8514-b81d18fee4f0" style="color:blue;margin-top:0px;margin-bottom:0px" target="_blank"><u>https://www.molloy.edu/library</u></a></span></p>
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</div></blockquote></div><div><br clear="all"></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><font size="4"><b>Kyle Napoli </b>(she/her)<br>Electronic Resources Librarian<br></font><div><font size="4">Reed College Library<br></font></div><div><font size="4">Portland, Oregon</font><br></div><div><font size="4"><a href="mailto:kylenapoli@reed.edu" target="_blank">kylenapoli@reed.edu</a> | <a href="mailto:library-er@reed.edu" target="_blank">library-er@reed.edu</a> <br></font></div><h3><span>
<a href="https://www.name-coach.com/kyle-napoli" target="_blank"><img alt="A button with "Hear my name" text for name playback in email signature" src="https://www.name-coach.com/images/emailsig/email-sig.jpeg">
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