[Eril-l] check for available services, no inventory in Alma

[Electronic Resources in Libraries discussion list]

Happy Friday all,

Recently we've noticed an increase in problem reports from users where there simply is no access link for the resource and it says "check for available services."

When we investigate, most of the time we discover the item is not something we've ordered or part of a subscription; it's not something we're supposed to have access to. In some cases, as far as I can tell, we've never had access to the item. It's a record with no inventory and shouldn't be visible.

So sure, we can create a set to find these records and hide them. And that's what we've done so far. But I'd like to know why this is happening so we can prevent it.

Has anyone experienced this? Also I'm going to be at ER&L next week if you're open to chatting about this in person.

Thanks!

-Kayla




[Tulane University]

Kayla Whitehead | Electronic Resources Librarian

Tulane University Libraries
7001 Freret St., New Orleans, LA 70118
Office: 504.862.8574

Pronouns: she/her/hers
kwhitehead at tulane.edu<mailto:kwhitehead at tulane.edu> | library.tulane.edu<https://library.tulane.edu/>

[cid:95d74f78-75c8-4fb4-92ac-a69fb9f6bb75]<https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature>
Book time to meet with me<https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature>
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