[Eril-l] [External] Re: Kanopy + OpenAthens

[Electronic Resources in Libraries discussion list]

Hi all,

Thank you for your feedback!

I just heard from Kanopy and they said OpenAthens implemented a fix. I
tested off campus with success, so I hope your resources are functional
again, too!

Best,
Alyshia

On Tue, Feb 3, 2026 at 12:34 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> I can't provide any technical advice, but we also use Open Athens and are
> experiencing the same issue off campus.  It will probably help EBSCO to
> know that this is a system wide issue affecting multiple institutions, then
> they can escalate it accordingly.
>
> Dana
>
> Dana Mastroianni, MLIS
>
> Manager, Library & Public Services | *Jennie King Mellon Library
> <http://library.chatham.edu/>*
>
> Office: 412.365.1602
>
> Chatham University|Woodland Rd. Pittsburgh, 15232
>
>
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> *Sent:* Monday, February 2, 2026 5:31 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Kanopy + OpenAthens
>
> Hi all!
>
> After a long day of communicating with Kanopy support and not getting any
> results, I'm coming to you all to see if you've experienced this issue.
>
> Today, a user reported that they were unable to log in to Kanopy off
> campus. I was able to re-create the issue. We use OpenAthens to
> authenticate for off-campus use and I was able to get all the way through
> that authentication process. But then, I got stuck on a Kanopy "Window is
> closing..." screen. It never goes away and if I close it, I just get back
> to the original log in screen. Here's a screenshot of where we get stuck:
>
> [image: Screenshot 2026-02-02 120536.png]
>
> Everything is set up properly in OpenAthens and, according to Kanopy, on
> their end. Kanopy support is insisting there is some SAML header that needs
> to be removed, but that's out of my league as far as technical skills are
> concerned. Has anyone encountered this issue before? I've reached out to
> EBSCO/OpenAthens support and thought I would check in here while I'm
> waiting to hear back.
>
> Thanks in advance for your advice!
>
> Best,
> Alyshia
>
> --
> *Alyshia Bagley, MLIS*
> Electronic Resources Librarian, Assistant Professor
> University Libraries
> Division of Academic Affairs
>
> 6 Library Dr | Savannah, GA 31419
> (912) 344-3016 | abagley at georgiasouthern.edu
> Georgia Southern University <http://www.georgiasouthern.edu/>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>


-- 
*Alyshia Bagley, MLIS*
Electronic Resources Librarian, Assistant Professor
University Libraries
Division of Academic Affairs

6 Library Dr | Savannah, GA 31419
(912) 344-3016 | abagley at georgiasouthern.edu
Georgia Southern University <http://www.georgiasouthern.edu/>
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