[Eril-l] Kanopy + OpenAthens

[Electronic Resources in Libraries discussion list]

I can't provide any technical advice, but we also use Open Athens and are experiencing the same issue off campus.  It will probably help EBSCO to know that this is a system wide issue affecting multiple institutions, then they can escalate it accordingly.

Dana


Dana Mastroianni, MLIS

Manager, Library & Public Services | Jennie King Mellon Library<http://library.chatham.edu/>

Office: 412.365.1602

Chatham University|Woodland Rd. Pittsburgh, 15232




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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Monday, February 2, 2026 5:31 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: [Eril-l] Kanopy + OpenAthens

Hi all! After a long day of communicating with Kanopy support and not getting any results, I'm coming to you all to see ͏​​‌͏

Hi all!

After a long day of communicating with Kanopy support and not getting any results, I'm coming to you all to see if you've experienced this issue.

Today, a user reported that they were unable to log in to Kanopy off campus. I was able to re-create the issue. We use OpenAthens to authenticate for off-campus use and I was able to get all the way through that authentication process. But then, I got stuck on a Kanopy "Window is closing..." screen. It never goes away and if I close it, I just get back to the original log in screen. Here's a screenshot of where we get stuck:

[Screenshot 2026-02-02 120536.png]

Everything is set up properly in OpenAthens and, according to Kanopy, on their end. Kanopy support is insisting there is some SAML header that needs to be removed, but that's out of my league as far as technical skills are concerned. Has anyone encountered this issue before? I've reached out to EBSCO/OpenAthens support and thought I would check in here while I'm waiting to hear back.

Thanks in advance for your advice!

Best,
Alyshia

--
[https://ww2.georgiasouthern.edu/web_templates/cdn/img/georgia-southern-signature-stacked-logo.png]     Alyshia Bagley, MLIS
Electronic Resources Librarian, Assistant Professor
University Libraries
Division of Academic Affairs

6 Library Dr | Savannah, GA 31419
(912) 344-3016 | abagley at georgiasouthern.edu<mailto:abagley at georgiasouthern.edu>
Georgia Southern University<https://links.us1.defend.egress.com/Warning?crId=698131f9b41ef5c1846af4ef&Domain=chatham.edu&Threat=eNpzrShJLcpLzAEADmkDRA%3D%3D&Lang=en&Base64Url=eNrLKCkpsNLXLy8v10tPzS9Kz0wszi8tyUgtytNLTSnVBwC9sgvd&@OriginalLink=www.georgiasouthern.edu>
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