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I can't provide any technical advice, but we also use Open Athens and are experiencing the same issue off campus. It will probably help EBSCO to know that this is a system wide issue affecting multiple institutions, then they can escalate it accordingly.<span style="font-family: Calibri, sans-serif; font-size: 10pt;"><u><br>
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Dana</div>
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<span style="font-family: "Gotham Narrow", serif; font-size: 10pt; color: rgb(118, 113, 113);">Dana Mastroianni, MLIS</span></p>
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<span style="font-family: "Gotham Narrow", serif; font-size: 10pt; color: rgb(118, 113, 113);">Manager, Library & Public Services |
</span><span style="font-family: "Gotham Narrow", serif; font-size: 10pt; color: rgb(5, 99, 193);"><u><a style="color: rgb(5, 99, 193); margin: 0px;" data-auth="NotApplicable" data-linkindex="0" originalsrc="http://library.chatham.edu/" rel="noopener noreferrer" title="Original URL: http://library.chatham.edu/. Click or tap if you trust this link." class="x_x_OWAAutoLink" id="OWAaf3e0c8e-ec25-e42d-4daf-8cdecef7514b" target="_blank" href="http://library.chatham.edu/">Jennie
King Mellon Library</a></u></span></p>
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<span style="font-family: "Gotham Narrow", serif; font-size: 10pt; color: rgb(118, 113, 113);">Office: 412.365.1602</span></p>
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<span style="font-family: "Gotham Narrow", serif; font-size: 10pt; color: rgb(118, 113, 113);">Chatham University|Woodland Rd. Pittsburgh, 15232</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Monday, February 2, 2026 5:31 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Kanopy + OpenAthens</font>
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<div>Hi all! </div>
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<div>After a long day of communicating with Kanopy support and not getting any results, I'm coming to you all to see if you've experienced this issue. </div>
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<div>Today, a user reported that they were unable to log in to Kanopy off campus. I was able to re-create the issue. We use OpenAthens to authenticate for off-campus use and I was able to get all the way through that authentication process. But then, I got
stuck on a Kanopy "Window is closing..." screen. It never goes away and if I close it, I just get back to the original log in screen. Here's a screenshot of where we get stuck: </div>
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<div><img alt="Screenshot 2026-02-02 120536.png" width="476" height="250" data-outlook-trace="F:1|T:1" src="cid:ii_ml5qu5ef0"></div>
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<div>Everything is set up properly in OpenAthens and, according to Kanopy, on their end. Kanopy support is insisting there is some SAML header that needs to be removed, but that's out of my league as far as technical skills are concerned. Has anyone encountered
this issue before? I've reached out to EBSCO/OpenAthens support and thought I would check in here while I'm waiting to hear back. </div>
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<div>Thanks in advance for your advice! </div>
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<div>Best, </div>
<div>Alyshia</div>
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<span class="x_gmail_signature_prefix">-- </span><br>
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<img alt="" style="border:0; vertical-align:middle; display:inherit; max-width:100%" src="https://ww2.georgiasouthern.edu/web_templates/cdn/img/georgia-southern-signature-stacked-logo.png"></td>
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<font color="#000000"><span style="font-size:15px"><b>Alyshia Bagley, MLIS</b></span></font><br>
Electronic Resources Librarian, Assistant Professor<br>
University Libraries<br>
Division of Academic Affairs<br>
<br>
<div style="color:#202124"><span style="color:#001344"><font size="2">6 Library Dr | Savannah, GA 31419</font></span></div>
<div style="color:#202124"><font color="#001344" size="2">(912) 344-3016 | <a href="mailto:abagley@georgiasouthern.edu" target="_blank" title="mailto:abagley@georgiasouthern.edu" alt="mailto:abagley@georgiasouthern.edu">abagley@georgiasouthern.edu</a></font></div>
<a href="http://www.georgiasouthern.edu/" originalsrc="https://links.us1.defend.egress.com/Warning?crId=698131f9b41ef5c1846af4ef&Domain=chatham.edu&Threat=eNpzrShJLcpLzAEADmkDRA%3D%3D&Lang=en&Base64Url=eNrLKCkpsNLXLy8v10tPzS9Kz0wszi8tyUgtytNLTSnVBwC9sgvd&@OriginalLink=www.georgiasouthern.edu" rel="noreferrer noopener" target="_blank" title="http://www.georgiasouthern.edu/" alt="http://www.georgiasouthern.edu/" style="background-color:#00000000; color:#1155CC!important"><font size="2">Georgia
Southern University</font></a></td>
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