[Eril-l] Inquiry: Workarounds for MyEBSCO Account 400 Error

[Electronic Resources in Libraries discussion list]

Hi - I was just dealing with this last week! I made an Ebsco support
ticket. Ebsco support told me to update our Proxy settings (they sent the
settings to me) and restart the proxy. Then, the users who experienced it
needed to clear browser cookies/cache. It seems to have worked for us.

Lee

Lee Adams, MLIS, MA
E-Resources Librarian
Library Liaison to Criminal Justice; Hospitality, Recreation, & Tourism;
and Public Health
University Library <https://library.csueastbay.edu/home>
California State University, East Bay

Book a research appointment <https://csueastbay.libcal.com/appointments/>
with me
Pronouns: She/her
ORCiD: https://orcid.org/0000-0003-0428-7793

*Cal State University East Bay recognizes that it is located on the
ethnohistoric territory of the Jalquin (hal-keen) / Yrgin (eer-gen), the
ancestral and unceded land of the East Bay Chochenyo Ohlone speaking
people, the successors of the sovereign Verona Band of Alameda County. This
land was and continues to be of great importance to the East Bay Ohlone
Tribes and their familial descendants, as well as for the Bay Miwok, and
Delta Yokut people. We recognize that every member of the CSUEB community
has, and continues to benefit from, the use and occupation of this land,
since the institution’s founding in 1957. Consistent with our values of
community, inclusion, and diversity, we have a responsibility to
acknowledge and make visible the university’s relationship to the East Bay
Ohlone people and their unbroken relationship with this land.*


On Thu, Oct 30, 2025 at 12:42 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Dear ERIL-L Colleagues,
> My name is Jungmin Byun, E-Resources and Discovery Librarian at the
> University of Colorado Colorado Springs (UCCS) Kraemer Family Library.
> We are currently experiencing a persistent 400 error when users attempt to
> log into their MyEBSCO accounts. it has been affecting access to
> personalized features like saved searches and account management.
> Has anyone in the community encountered and resolved a similar 400 error
> with MyEBSCO? If so, could you please share any workarounds or solutions
> you've implemented?
>  For example:
>
>    - Proxy configuration changes (e.g., updating stanzas or headers)?
>    - Browser/cache clearing steps for users?
>    - Contacting EBSCO support—what resolutions did they provide?
>
> Any insights, tips, or experiences would be greatly appreciated, as we're
> eager to resolve this for our patrons. Feel free to reply directly to me at
> jbyun2 at uccs.edu or to the list.
> Thank you in advance for your help!
>
> Best regards,
>
>
> * Jungmin Byun **( he / **him / his )*
>
>  E-Resources and Discovery Librarian (Assistant Professor)
>
>  Kraemer Family Library
>
>  1420 Austin Bluffs Parkway, Colorado Springs, CO 80918
>
> * jbyun2 at uccs.edu <jbyun2 at uccs.edu>*
>
>  *P* 719-255-3199
>   <https://kfl.uccs.edu>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
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