[Eril-l] Inquiry: Workarounds for MyEBSCO Account 400 Error

[Electronic Resources in Libraries discussion list]

Dear ERIL-L Colleagues,
My name is Jungmin Byun, E-Resources and Discovery Librarian at the University of Colorado Colorado Springs (UCCS) Kraemer Family Library.
We are currently experiencing a persistent 400 error when users attempt to log into their MyEBSCO accounts. it has been affecting access to personalized features like saved searches and account management.
Has anyone in the community encountered and resolved a similar 400 error with MyEBSCO? If so, could you please share any workarounds or solutions you've implemented?
 For example:

  *
Proxy configuration changes (e.g., updating stanzas or headers)?
  *
Browser/cache clearing steps for users?
  *
Contacting EBSCO support—what resolutions did they provide?

Any insights, tips, or experiences would be greatly appreciated, as we're eager to resolve this for our patrons. Feel free to reply directly to me at jbyun2 at uccs.edu<mailto:jbyun2 at uccs.edu> or to the list.
Thank you in advance for your help!


Best regards,


 Jungmin Byun ( he / him / his )

 E-Resources and Discovery Librarian (Assistant Professor)

 Kraemer Family Library

 1420 Austin Bluffs Parkway, Colorado Springs, CO 80918

 jbyun2 at uccs.edu<mailto:jbyun2 at uccs.edu>

 P 719-255-3199

  [cid:cc59754c-5212-442b-8d8a-233cb54806be] <https://kfl.uccs.edu>
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