<div dir="ltr"><div><div class="gmail_default" style="font-size:small">Hi - I was just dealing with this last week! I made an Ebsco support ticket. Ebsco support told me to update our Proxy settings (they sent the settings to me) and restart the proxy. Then, the users who experienced it needed to clear browser cookies/cache. It seems to have worked for us.</div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">Lee</div><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Lee Adams, MLIS, MA<br>E-Resources Librarian<br>Library Liaison to Criminal Justice; Hospitality, Recreation, & Tourism; and Public Health<br><a href="https://library.csueastbay.edu/home" target="_blank">University Library</a><br>California State University, East Bay<br><br>Book a <a href="https://csueastbay.libcal.com/appointments/" target="_blank">research appointment</a> with me<br>Pronouns: She/her<br>ORCiD: <a href="https://orcid.org/0000-0003-0428-7793" target="_blank">https://orcid.org/0000-0003-0428-7793</a><br><br><i>Cal State University East Bay recognizes that it is located on the ethnohistoric territory of the Jalquin (hal-keen) / Yrgin (eer-gen), the ancestral and unceded land of the East Bay Chochenyo Ohlone speaking people, the successors of the sovereign Verona Band of Alameda County. This land was and continues to be of great importance to the East Bay Ohlone Tribes and their familial descendants, as well as for the Bay Miwok, and Delta Yokut people. We recognize that every member of the CSUEB community has, and continues to benefit from, the use and occupation of this land, since the institution’s founding in 1957. Consistent with our values of community, inclusion, and diversity, we have a responsibility to acknowledge and make visible the university’s relationship to the East Bay Ohlone people and their unbroken relationship with this land.</i></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Oct 30, 2025 at 12:42 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-2007382279559910120">
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<div style="text-align:left;text-indent:0px;margin:1rem 0px 0.5rem;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Dear ERIL-L Colleagues,</div>
<div style="text-align:left;text-indent:0px;margin:1rem 0px 0.5rem;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
My name is Jungmin Byun, E-Resources and Discovery Librarian at the University of Colorado Colorado Springs (UCCS) Kraemer Family Library.</div>
<div style="text-align:left;text-indent:0px;margin:1rem 0px 0.5rem;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
We are currently experiencing a persistent 400 error when users attempt to log into their MyEBSCO accounts. it has been affecting access to personalized features like saved searches and account management.</div>
<div style="text-align:left;text-indent:0px;margin:1rem 0px 0.5rem;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Has anyone in the community encountered and resolved a similar 400 error with MyEBSCO? If so, could you please share any workarounds or solutions you've implemented?</div>
<div style="text-align:left;text-indent:0px;margin:1rem 0px 0.5rem;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
For example:</div>
<ul style="text-align:left;margin:0px;padding-left:0px;list-style-position:initial;list-style-type:disc">
<li style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0);margin-top:0px;margin-bottom:0px">
<div style="margin:0px 0px 0.5rem" role="presentation">Proxy configuration changes (e.g., updating stanzas or headers)?</div>
</li><li style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0);margin-top:0px;margin-bottom:0px">
<div style="margin:0px 0px 0.5rem" role="presentation">Browser/cache clearing steps for users?</div>
</li><li style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0);margin-top:0px;margin-bottom:0px">
<div style="margin:0px 0px 0.5rem" role="presentation">Contacting EBSCO support—what resolutions did they provide?</div>
</li></ul>
<div style="text-align:left;text-indent:0px;margin:0.5rem 0px;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Any insights, tips, or experiences would be greatly appreciated, as we're eager to resolve this for our patrons. Feel free to reply directly to me at
<span style="font-weight:var(--font-semibold)">
<a style="display:unset;margin:unset;padding:unset;border-radius:unset;width:unset;height:unset;max-width:unset;max-height:unset;min-width:unset;min-height:unset" rel="nofollow noopener" id="m_5044116001827374283OWA2e120b13-4e35-b19f-3921-7d909966ca6e" href="mailto:jbyun2@uccs.edu" target="_blank">jbyun2@uccs.edu</a></span> or
to the list.</div>
<div style="text-align:left;text-indent:0px;margin:1rem 0px 0.5rem;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Thank you in advance for your help!</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div id="m_5044116001827374283Signature">
<p style="text-align:left;text-indent:0px;background-color:white;margin:0in">
<span style="font-family:Calibri,sans-serif;font-size:14pt;color:rgb(33,33,33)">Best regards,</span></p>
<p style="text-align:left;text-indent:0px;background-color:white;margin:0in">
<span style="font-family:Calibri,sans-serif;font-size:12pt;color:rgb(33,33,33)"><br>
</span></p>
<p style="text-align:left;text-indent:0px;background-color:white;margin:0in">
<span style="font-family:Calibri,sans-serif;font-size:14pt;color:rgb(33,33,33)"><b> Jungmin Byun
</b></span><span style="font-family:Arial,sans-serif;font-size:10pt;color:rgb(0,0,0);background-color:rgb(255,255,255)"><i>( he /
</i></span><span style="font-family:Arial,sans-serif;font-size:13.3333px;color:rgb(0,0,0);background-color:rgb(255,255,255)"><i>him / his )</i></span></p>
<p style="text-align:left;text-indent:0px;background-color:white;margin:0in">
<span style="font-family:Calibri,sans-serif;font-size:12pt;color:rgb(33,33,33)"> E-Resources and Discovery Librarian (</span><span style="font-family:Calibri,sans-serif;font-size:10pt;color:rgb(33,33,33)">Assistant Professor)</span></p>
<p style="text-align:left;text-indent:0px;background-color:white;margin:0in">
<span style="font-family:Arial,sans-serif;font-size:10pt;color:black"> Kraemer Family Library</span></p>
<p style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0in">
<span style="font-family:Arial,sans-serif;font-size:9pt;color:black"> 1420 Austin Bluffs Parkway, Colorado Springs, CO 80918</span></p>
<p style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0in">
<span style="font-family:Arial,sans-serif;font-size:10pt;color:black"><b> <a style="margin-top:0px;margin-bottom:0px" title="mailto:jbyun2@uccs.edu" id="m_5044116001827374283OWA404dbd4c-0a0d-9c90-a781-359c808e9c01" href="mailto:jbyun2@uccs.edu" target="_blank">jbyun2@uccs.edu</a></b></span><span style="font-family:Arial,sans-serif;font-size:10pt;color:rgb(36,36,36)"> </span></p>
<p style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0in">
<span style="font-family:Arial,sans-serif;font-size:10pt;color:rgb(36,36,36)"> </span><span style="font-family:Arial,sans-serif;font-size:13.3333px;color:rgb(0,0,0);background-color:rgb(255,255,255)"><b>P</b> 719-255-3199</span></p>
<div style="text-align:left;text-indent:0px;background-color:white;margin:0in;font-family:Calibri,sans-serif;font-size:12pt;color:rgb(33,33,33)">
<a style="text-decoration:none" title="https://kfl.uccs.edu" id="m_5044116001827374283OWAc52f3170-6ae5-f3fd-0e14-56cec1d3e842" href="https://kfl.uccs.edu" target="_blank">
<img style="max-width: 314px;" id="m_5044116001827374283x_x_image_0" src="cid:ii_19a36c9f81023dcdd1f1"></a></div>
</div>
</div>
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</div></blockquote></div>