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Dear ERIL-L Colleagues,</div>
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My name is Jungmin Byun, E-Resources and Discovery Librarian at the University of Colorado Colorado Springs (UCCS) Kraemer Family Library.</div>
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We are currently experiencing a persistent 400 error when users attempt to log into their MyEBSCO accounts. it has been affecting access to personalized features like saved searches and account management.</div>
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Has anyone in the community encountered and resolved a similar 400 error with MyEBSCO? If so, could you please share any workarounds or solutions you've implemented?</div>
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For example:</div>
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<div style="margin: 0px 0px 0.5rem;" role="presentation">Proxy configuration changes (e.g., updating stanzas or headers)?</div>
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<div style="margin: 0px 0px 0.5rem;" role="presentation">Browser/cache clearing steps for users?</div>
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<div class="elementToProof" style="margin: 0px 0px 0.5rem;" role="presentation">Contacting EBSCO support—what resolutions did they provide?</div>
</li></ul>
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Any insights, tips, or experiences would be greatly appreciated, as we're eager to resolve this for our patrons. Feel free to reply directly to me at
<span style="color: oklch(var(--super-color) / var(--tw-text-opacity)); font-weight: var(--font-semibold);">
<a style="color: oklch(var(--super-color) / var(--tw-text-opacity)); display: unset; margin: unset; padding: unset; border-radius: unset; width: unset; height: unset; max-width: unset; max-height: unset; min-width: unset; min-height: unset;" rel="nofollow noopener" class="reset interactable cursor-pointer decoration-1 underline-offset-1 text-super hover:underline font-semibold OWAAutoLink" id="OWA2e120b13-4e35-b19f-3921-7d909966ca6e" target="_blank" href="mailto:jbyun2@uccs.edu">jbyun2@uccs.edu</a></span> or
to the list.</div>
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Thank you in advance for your help!</div>
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<br>
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<span style="font-family: Calibri, sans-serif; font-size: 14pt; color: rgb(33, 33, 33);">Best regards,</span></p>
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<span style="font-family: Calibri, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);"><br>
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<span style="font-family: Calibri, sans-serif; font-size: 14pt; color: rgb(33, 33, 33);"><b> Jungmin Byun
</b></span><span style="font-family: Arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"><i>( he /
</i></span><span style="font-family: Arial, sans-serif; font-size: 13.3333px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"><i>him / his )</i></span></p>
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<span style="font-family: Calibri, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);"> E-Resources and Discovery Librarian (</span><span style="font-family: Calibri, sans-serif; font-size: 10pt; color: rgb(33, 33, 33);">Assistant Professor)</span></p>
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<span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;"> Kraemer Family Library</span></p>
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<span style="font-family: Arial, sans-serif; font-size: 9pt; color: black;"> 1420 Austin Bluffs Parkway, Colorado Springs, CO 80918</span></p>
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<span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;"><b> <a style="margin-top: 0px; margin-bottom: 0px;" title="mailto:jbyun2@uccs.edu" class="x_x_OWAAutoLink" id="OWA404dbd4c-0a0d-9c90-a781-359c808e9c01" href="mailto:jbyun2@uccs.edu">jbyun2@uccs.edu</a></b></span><span style="font-family: Arial, sans-serif; font-size: 10pt; color: rgb(36, 36, 36);"> </span></p>
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<span style="font-family: Arial, sans-serif; font-size: 10pt; color: rgb(36, 36, 36);"> </span><span style="font-family: Arial, sans-serif; font-size: 13.3333px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"><b>P</b> 719-255-3199</span></p>
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<a style="text-decoration: none;" title="https://kfl.uccs.edu" class="x_x_OWAAutoLink" id="OWAc52f3170-6ae5-f3fd-0e14-56cec1d3e842" href="https://kfl.uccs.edu">
<img style="max-width: 314px;" id="x_x_image_0" data-outlook-trace="F:1|T:1" src="cid:cc59754c-5212-442b-8d8a-233cb54806be"></a></div>
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