[Eril-l] Getting The Service is Unavailable on Films on Demand

[Electronic Resources in Libraries discussion list]

Access to Films on Demand came back up for us about 4:30 PM Eastern. I
think that's a positive sign that other libraries will have access restored
at some point later this evening. 🤞
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Emily Paladino, M.L.S.
Electronic Resources & Acquisitions/ Public Services Librarian
Associate Professor of Librarianship
Elaine Boyd Library
Robert Morris University
6001 University Boulevard
Moon Township, PA  15108
paladino at rmu.edu
(412) 397-6880

*Library Liaison for English & Humanities, Health Service Administration,
Psychology, and Nursing*


On Mon, Oct 20, 2025 at 6:00 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Here is Infobase's response about Films on Demand being down:
>
>
> Dear Amy,
>
> Hi from Infobase support, and I apologize for your inconvenience! Like
> many sites today, we have been impacted by the AWS outage. We have heard
> these issues are being resolved so we hope to be back shortly. You can also
> monitor their progress here:
>
> https://health.aws.amazon.com/health/status
> <https://urldefense.com/v3/__https://health.aws.amazon.com/health/status__;!!HE3Wh9YiWbHP!1n3KpVl2Mschyvwf_EbYCbmTXwVw7nmFHejcDZ0wf6hJyqKeNowKZVC6JV-Sau_cXFDIgb3BK68ZwlipBUw$>
>
> We will email you as soon as the sites are restored and stable. I
> apologize again for your inconvenience! Please let me know if you have any
> questions or concerns.
>
> Sincerely,
> Joanna Bartell
> Senior Customer Support Manager
> Infobase Learning
>
>
> Amy Kendrick (she/her)
> Electronic Resources Librarian
> University Libraries
> UNC Greensboro
> agkendrick at uncg.edu
> 336-256-1210
>
>
>
> ------------------------------
> *From:* Amy Kendrick <AGKENDRICK at uncg.edu>
> *Sent:* Monday, October 20, 2025 2:46 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: Getting The Service is Unavailable on Films on Demand
>
> Yes, we are getting that same error message.  I'm putting in a support
> ticket now.  Thanks for alerting us to this issue!
>
> Amy Kendrick (she/her)
> Electronic Resources Librarian
> University Libraries
> UNC Greensboro
> agkendrick at uncg.edu
> 336-256-1210
>
>
>
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> *Sent:* Monday, October 20, 2025 2:38 PM
> *To:* eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Getting The Service is Unavailable on Films on Demand
>
>
> Hi
>
> We are getting an error with Films On Demand: The Service is Unavailable.
> I was just wondering if anyone else is getting the same error.
>
>
>
> Thanks,
>
> Rhonda
>
>
>
> Rhonda R. Glazier
>
> Assistant Dean
>
> Associate Professor
>
> Kramer Family Library
>
> 1420 Austin Bluffs Parkway
>
> Colorado Springs, CO 80918
>
> 719-255-3291
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
>
> https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!HE3Wh9YiWbHP!1n3KpVl2Mschyvwf_EbYCbmTXwVw7nmFHejcDZ0wf6hJyqKeNowKZVC6JV-Sau_cXFDIgb3BK68ZOYry_JI$
>
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