<div dir="ltr"><div>Access to Films on Demand came back up for us about 4:30 PM Eastern. I think that's a positive sign that other libraries will have access restored at some point later this evening. 🤞</div><div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>Emily Paladino, M.L.S. <br>Electronic Resources & Acquisitions/ Public Services Librarian<br>Associate Professor of Librarianship<br>Elaine Boyd Library<br>Robert Morris University<br>6001 University Boulevard<br>Moon Township, PA  15108<br><a href="mailto:paladino@rmu.edu" target="_blank">paladino@rmu.edu</a><br>(412) 397-6880<br><br><i>Library Liaison for English & Humanities, Health Service Administration, Psychology, and Nursing</i></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Oct 20, 2025 at 6:00 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>




<div dir="ltr">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Here is Infobase's response about Films on Demand being down:</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Dear Amy,<br>
 <br>
Hi from Infobase support, and I apologize for your inconvenience! Like many sites today, we have been impacted by the AWS outage. We have heard these issues are being resolved so we hope to be back shortly. You can also monitor their progress here:<br>
 <br>
<a style="margin:0px;text-align:left" rel="noreferrer noopener" title="https://health.aws.amazon.com/health/status" id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292OWA035e4612-ab80-2706-dc5b-f218f1c82fe3" href="https://urldefense.com/v3/__https://health.aws.amazon.com/health/status__;!!HE3Wh9YiWbHP!1n3KpVl2Mschyvwf_EbYCbmTXwVw7nmFHejcDZ0wf6hJyqKeNowKZVC6JV-Sau_cXFDIgb3BK68ZwlipBUw$" target="_blank">https://health.aws.amazon.com/health/status</a><br>
 <br>
We will email you as soon as the sites are restored and stable. I apologize again for your inconvenience! Please let me know if you have any questions or concerns.<br>
 <br>
Sincerely,</div>
<div style="margin:0px">
<div style="direction:ltr;text-align:left;text-indent:0px;line-height:22px;margin:15px 0px;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Joanna Bartell<br>
Senior Customer Support Manager<br>
Infobase Learning</div>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292Signature">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
Amy Kendrick (she/her)</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
Electronic Resources Librarian</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
University Libraries</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:16px;color:rgb(0,0,0)">
<span style="background-color:rgb(255,255,255)">UNC Greensboro</span></div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
<a href="mailto:agkendrick@uncg.edu" target="_blank">agkendrick@uncg.edu</a></div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<span style="background-color:rgb(255,255,255)">336-256-1210</span></div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
<br>
</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:12pt;color:black">
<br>
</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:12pt;color:black">
<img style="width: 169.85px; height: 57px; max-width: 780px; min-width: auto; min-height: auto; margin: 0px;" height="57" width="169" id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292x_imageSelected0" src="cid:ii_19a03a43f70aa9eef1a2"></div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
</div>
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Amy Kendrick <<a href="mailto:AGKENDRICK@uncg.edu" target="_blank">AGKENDRICK@uncg.edu</a>><br>
<b>Sent:</b> Monday, October 20, 2025 2:46 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: Getting The Service is Unavailable on Films on Demand</font>
<div> </div>
</div>

<div dir="ltr">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Yes, we are getting that same error message.  I'm putting in a support ticket now.  Thanks for alerting us to this issue!</div>
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292x_Signature">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
Amy Kendrick (she/her)</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
Electronic Resources Librarian</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
University Libraries</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:16px;color:rgb(0,0,0)">
<span style="background-color:rgb(255,255,255)">UNC Greensboro</span></div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
<a href="mailto:agkendrick@uncg.edu" target="_blank">agkendrick@uncg.edu</a></div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<span style="background-color:rgb(255,255,255)">336-256-1210</span></div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-family:Calibri,Helvetica,sans-serif;font-size:12pt;color:black">
<br>
</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:12pt;color:black">
<br>
</div>
<div style="text-align:left;text-indent:0px;background-color:rgb(255,255,255);margin:0px;font-size:12pt;color:black">
<img height="57" width="169" id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292x_x_imageSelected0" style="width: 169.85px; height: 57px; max-width: 780px; min-width: auto; min-height: auto; margin: 0px;" src="cid:ii_19a03a43f70b12b24501"></div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
</div>
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292x_appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Monday, October 20, 2025 2:38 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Getting The Service is Unavailable on Films on Demand</font>
<div> </div>
</div>

<div lang="EN-US">
<div>
<p><span style="font-size:11pt">Hi</span></p>
<p><span style="font-size:11pt">We are getting an error with Films On Demand: The Service is Unavailable. I was just wondering if anyone else is getting the same error.</span></p>
<p><span style="font-size:11pt"> </span></p>
<p><span style="font-size:11pt">Thanks,</span></p>
<p><span style="font-size:11pt">Rhonda</span></p>
<p><span style="font-size:11pt"> </span></p>
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292x_x_divtagdefaultwrapper">
<div>
<div id="m_-3166171660862378229m_-617565416913726767m_4117208029339275292x_x_divtagdefaultwrapper">
<div>
<p><span style="font-size:11pt">Rhonda R. Glazier</span></p>
<p><span style="font-size:11pt">Assistant Dean</span></p>
<p><span style="font-size:11pt">Associate Professor</span></p>
<p><span style="font-size:11pt">Kramer Family Library</span></p>
<p><span style="font-size:11pt">1420 Austin Bluffs Parkway</span></p>
<p><span style="font-size:11pt">Colorado Springs, CO 80918</span></p>
<p><span style="font-size:11pt">719-255-3291</span></p>
</div>
</div>
</div>
</div>
<p> </p>
</div>
</div>
</div>
</div>

_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!HE3Wh9YiWbHP!1n3KpVl2Mschyvwf_EbYCbmTXwVw7nmFHejcDZ0wf6hJyqKeNowKZVC6JV-Sau_cXFDIgb3BK68ZOYry_JI$" rel="noreferrer" target="_blank">https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!HE3Wh9YiWbHP!1n3KpVl2Mschyvwf_EbYCbmTXwVw7nmFHejcDZ0wf6hJyqKeNowKZVC6JV-Sau_cXFDIgb3BK68ZOYry_JI$</a> <br>
</div></blockquote></div>