[Eril-l] Getting The Service is Unavailable on Films on Demand

[Electronic Resources in Libraries discussion list]

Here is Infobase's response about Films on Demand being down:


Dear Amy,

Hi from Infobase support, and I apologize for your inconvenience! Like many sites today, we have been impacted by the AWS outage. We have heard these issues are being resolved so we hope to be back shortly. You can also monitor their progress here:

https://health.aws.amazon.com/health/status

We will email you as soon as the sites are restored and stable. I apologize again for your inconvenience! Please let me know if you have any questions or concerns.

Sincerely,
Joanna Bartell
Senior Customer Support Manager
Infobase Learning


Amy Kendrick (she/her)
Electronic Resources Librarian
University Libraries
UNC Greensboro
agkendrick at uncg.edu
336-256-1210


[cid:9156cdd1-7ca0-4aea-9fe9-8f2e44818b16]

________________________________
From: Amy Kendrick <AGKENDRICK at uncg.edu>
Sent: Monday, October 20, 2025 2:46 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: Getting The Service is Unavailable on Films on Demand

Yes, we are getting that same error message.  I'm putting in a support ticket now.  Thanks for alerting us to this issue!

Amy Kendrick (she/her)
Electronic Resources Librarian
University Libraries
UNC Greensboro
agkendrick at uncg.edu
336-256-1210


[cid:7cd6fec5-ee4a-443b-8309-5922563928fb]

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Monday, October 20, 2025 2:38 PM
To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: [Eril-l] Getting The Service is Unavailable on Films on Demand


Hi

We are getting an error with Films On Demand: The Service is Unavailable. I was just wondering if anyone else is getting the same error.



Thanks,

Rhonda



Rhonda R. Glazier

Assistant Dean

Associate Professor

Kramer Family Library

1420 Austin Bluffs Parkway

Colorado Springs, CO 80918

719-255-3291


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