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Here is Infobase's response about Films on Demand being down:</div>
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Dear Amy,<br>
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Hi from Infobase support, and I apologize for your inconvenience! Like many sites today, we have been impacted by the AWS outage. We have heard these issues are being resolved so we hope to be back shortly. You can also monitor their progress here:<br>
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<a style="margin: 0px; text-align: left;" data-auth="NotApplicable" data-linkindex="0" rel="noreferrer noopener" title="https://health.aws.amazon.com/health/status" class="OWAAutoLink elementToProof" id="OWA035e4612-ab80-2706-dc5b-f218f1c82fe3" target="_blank" href="https://health.aws.amazon.com/health/status">https://health.aws.amazon.com/health/status</a><br>
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We will email you as soon as the sites are restored and stable. I apologize again for your inconvenience! Please let me know if you have any questions or concerns.<br>
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Sincerely,</div>
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Joanna Bartell<br>
Senior Customer Support Manager<br>
Infobase Learning</div>
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Amy Kendrick (she/her)</div>
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Electronic Resources Librarian</div>
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University Libraries</div>
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<span style="background-color: rgb(255, 255, 255);">UNC Greensboro</span></div>
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agkendrick@uncg.edu</div>
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<span style="background-color: rgb(255, 255, 255);">336-256-1210</span></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Amy Kendrick <AGKENDRICK@uncg.edu><br>
<b>Sent:</b> Monday, October 20, 2025 2:46 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: Getting The Service is Unavailable on Films on Demand</font>
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Yes, we are getting that same error message. I'm putting in a support ticket now. Thanks for alerting us to this issue!</div>
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Amy Kendrick (she/her)</div>
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Electronic Resources Librarian</div>
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University Libraries</div>
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<span style="background-color:rgb(255,255,255)">UNC Greensboro</span></div>
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agkendrick@uncg.edu</div>
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<span style="background-color:rgb(255,255,255)">336-256-1210</span></div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Monday, October 20, 2025 2:38 PM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Getting The Service is Unavailable on Films on Demand</font>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Hi</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">We are getting an error with Films On Demand: The Service is Unavailable. I was just wondering if anyone else is getting the same error.</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Thanks,</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Rhonda</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Rhonda R. Glazier</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Assistant Dean</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Associate Professor</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Kramer Family Library</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">1420 Austin Bluffs Parkway</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">Colorado Springs, CO 80918</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt">719-255-3291</span></p>
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