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<td><span style="font-weight:bold; padding-left:3px">Genesis Nieves</span> <span>
reacted to your message:</span> </td>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Thursday, July 24, 2025 4:41:15 PM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?</font>
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<p class="MsoNormal">Genesis,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Our library upgraded yesterday, and I am experiencing the same thing you are. I tried it on two laptops and my iPhone. On one Windows laptop, I received the “your device does not meet integrity standards” error. On another, it installed
and launched, but no books would display. Same goes for my iPhone.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">The strange thing is that a colleague was able to successfully launch the app and access a book on his laptop.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">It’s definitely not an isolated issue, and I also do not think the problem is on our end.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Joni</p>
<p class="MsoNormal"> </p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt; font-family:"Arial",sans-serif; color:#F36721">Joni Addis</span></b><span style=""> <br>
</span><b><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#2E1A47">eCollections Access & Licensing Librarian
<br>
</span></b><span style="font-size:10.0pt; font-family:"Arial",sans-serif">Clemson University</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif"><br>
Library Depot</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">103 Clemson Research Blvd.<br>
Anderson, SC 29625</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif">(864) 656-2098</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"><a href="mailto:jaddis@clemson.edu"><span style="color:#467886">jaddis@clemson.edu</span></a></span><span style="font-size:11.0pt"></span></p>
<p class="MsoNormal"><img border="0" width="196" height="62" id="Picture_x0020_1816660230" src="cid:image001.png@01DBFC98.3DB12650" style="width:2.0416in; height:.6458in"></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, July 24, 2025 8:33 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Ebook Central Reader App Upgrade - download issues?</span></p>
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<p class="MsoNormal"><span style="color:black">Morning all,</span></p>
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<p class="MsoNormal"><span style="color:black"> </span></p>
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<p class="MsoNormal"><span style="color:black">To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your
bookshelf in the app on Android? If anyone has been successful using this app, I'd like to know, too.</span></p>
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<p class="MsoNormal"><span style="color:black"> </span></p>
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<p class="MsoNormal"><span style="color:black">I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this
is an error on our side.</span></p>
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<p class="MsoNormal"><span style="color:black"> </span></p>
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<p class="MsoNormal"><span style="color:black">Thanks all,</span></p>
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<p class="MsoNormal"><span style="color:black"> </span></p>
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<p class="MsoNormal"><span style="color:black">Genesis Nieves</span><b><span style="color:#004280"><br>
</span></b><i><span style="font-size:11.0pt; color:black">Electronic Resources Librarian</span></i><span style="font-size:11.0pt; color:black"><br>
</span><span style="font-size:11.0pt; color:#960423">Molloy University, JET Library</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; color:black">Office: <i>516-323-3919</i></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; color:black"><a href="mailto:gnieves@molloy.edu">gnieves@molloy.edu</a><br>
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