[Eril-l] EBSCO new UI for BSI and link resolver problem

[Electronic Resources in Libraries discussion list]

I believe you need to apply the link resolver custom link in EBSCOadmin > Customize Services > [your bsi profile] > Linking > Custom Links.

Electronically yours,
Kris Ann Hudson (they/she)
Electronic Resources & Collections Assessment Librarian
Collections & Acquisitions Department
University Libraries
Miller Nichols Library, 308D
library.umkc.edu<http://library.umkc.edu/>
Phone: (816) 235-6470
[UMKC Logo]<http://www.umkc.edu/>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 16, 2025 6:45 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: [Eril-l] EBSCO new UI for BSI and link resolver problem

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Hi Everyone

We recently moved to the EBSCO new UI.

We decided to go with the new BSI interface (BSC and Business Premier) as well.

Today, we realized that the link resolver is not appearing for no full text articles on the BSI profile. Results simply do not have any linking options.

Our other 60+ EBSCO databases (on the ehost profile) are working fine, displaying the link resolver option.  To be clear, we do not use EBSCO discovery service. We are on Primo VE.

We opened a support case with EBSCO.  I can confirm that other libraries in our CSU system are also experiencing this problem, so, I want to draw it to your attention, wondering if you are also seeing this.

Here are images showing what I mean.

BSI interface: no linking option

[cid:image002.png at 01DBF707.DF166460]

Academic Search Complete: linking option

[cid:image003.png at 01DBF707.DF166460]

Christine Holmes, MLIS
Electronic Resources & Discovery Analyst

Dr. Martin Luther King, Jr. Library | San José State University
https://library.sjsu.edu/prf.php?id=58fe55ae-7cdb-11ed-9922-0ad758b798c3

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